February 2024 by Ka Pre
I?m giving one star on behalf of my 67 year old mum. Yesterday 27 January 2024 around 5:50 pm she had a horrible experience in this shop, which ruined her entire day in the city . It was her day off and she was enjoying a bit of shopping. New look used to be one of her favourite shops, but these two staff were so rude. One was a security man and the other was a sales assistant. Once she walked in the alarm beeped , as she was coming out their alarm beeped again. There was absolutely no reason for this as she didn?t even touch anything in this shop and didn?t have any tags left from previous shops. Once the security man approached my mum she herself offered to show him the contents of her bags ( she had all of the receipts for everything she bought that day as well) , but she wanted to get everything out herself as she has a phobia of others touching her things with their hands (OCD). Then sales assistant intervened and started shoving her hands in to mums bag and rummaging all over. Once they understood that they made a mistake and that she did nothing wrong instead of apologising the security man told mum that it?s his job ( which mum totally understands ) and told mum to stop being rude! This is the point that really offended my mum as she is the nicest person you could meet and he made her feel like a naughty little girl when she is 67 and is a very nice and respectful person. The staff acted unprofessionally, rude and disrespectful. Not even an apology from either of them for stopping her in the first place. (She walked around other shops with the same contents of her bags and the alarm did not beep in any other shop but new look , which makes her feel that perhaps she was targeted on purpose.
December 2023 by Robert Davey
Big, but a bit of hard work to navigate
December 2023 by Onyinye Ochugbua
Went in search of jeans and I had nice options to pick from
December 2023 by Marc Redpizzi Robinson
Always look but never buy. Expensive and limits selection for my daughters
December 2023 by David Duran
Great selection of 915 clothes... My daughter managed to spend 90 minutes looking and trying on outfits. Great choice for teenage girls
November 2023 by Beletse Mehari
Love the place great outfits
November 2023 by Adetutu Adesanya
Went shopping at New Look, and I found the most affordable and fashionable outfits.
October 2023 by Morgan Roxanne Roebuck
Store is set out nicely, staff were lovely & polite.
October 2023 by Dom Meredith
They take ages to fold clothes
September 2023 by Maria Ayoob
Not happy with todays buy. Went a couple days ago to white rose new look who gave me discount on my item, went today to new look in trinity bought another pair of pants same ones and the lady said no cannot apply discount the other lady shouldn?t have done this and looked at me as if I was lying really disappointed ?
September 2023 by Cheryl Petcher
Took a long time to return a dress but the kids are still on holiday.
July 2023 by Lucie Freckles
Good choice and value for money clothing
July 2023 by Lindsay c
Today I went in wanted to find my petite cropped wide leg trousers the petite section was rubbish.Not all us tiny ladies have long legs. It was a wasted journey.
June 2023 by shona smith
Quite store but clean
June 2023 by FR Hall
Delightful atmosphere, hope this store remains open for many years to come, would be a shame if it closed down like others have.
