January 2024 by Ella Browne
Excellent customer service from a loverly person called Charlie. He helped us massively with a problem that wasn?t solved which was out of Charlie?s hands. His customer service skills were excellent!
December 2023 by Mark Smith
Staff lied to try upsell, when I challenged the lie he said "I suppose you're an expert and know more than me" I'm not an expert but I know when I'm being lied to, I went to different shop and they confirmed I was being lied to, I got my new contract sorted there. Avoid this shop, staff are dishonest and very rude.
November 2023 by Kevin Walker
Very helpful staff, we always get served by Skander who is brilliant and always helps us out with any requests we have and goes above and beyond to help us out! Recommend this store and specifically Skander!
November 2023 by loreta janklauskaite
SKANDER thank you very much, you solved all our problems very quickly, a person who knows his job and does it perfectly, it's a pleasure to communicate with such a person??????
August 2023 by Name man
O2 Trinity Leeds is great , they offer mobiles contract but if customers start speaking about whay they don´t want hear everithing is bad, never more this company, They are absolutly BAD.Stay away from this company, they are not what they appear to be.
June 2023 by forough biglari
The mistake I made was to come to this company from EE. It really has a terrible internet
May 2023 by Alex Cotut
I try to set business with o2 January .The managers was racism towards me. Every time I brought the required documents, they always found some reason to refuse me.Plus, I pass the cred check and background check with no problem.They made me waste time for nothing and lost days of work because of them. Just to obtain the necessary documents, I had to lose business and time . In the end, they refuse me because of my nationality.I went to the EE store in Leeds , where they accepted the contract I wanted to get with O2 with no problem .
April 2023 by Charlotte Smith
Absolutely horrible staff judging people for the way there dressed when looking to buy a pair or earphones also searching them n as soon as we walked in store watching our every move giving up mucky looks
March 2023 by Sue Wright
Great store, picked my phone up with no problems, friendly helpful staff
January 2023 by David Davidson
I met a rude male staff
December 2022 by Mark Rothwell
Lent against the window whilst I finished my Big Mac. Didn't even go in.. looked nice though. Just thought I'd let you know.
November 2022 by CARL FISHER
Absolutely shocking customer service, I?ve been a 02 pre pay customer over 14 years and had the same number connected to my business, out of nowhere they put limited service on my number cos it hadn?t been topped up in over 11 months and told me they was absolutely nothing they could do about it, DIABOLICAL 02 you should be ashamed
September 2022 by Skander Gadaleta
Outstanding costumer service!!!!I recently visited O2 trinity, as I needed a new Home broadband contract :) .Previously EE and Sky were charging me a ridiculous amount of money for a very slow home wifi..The o2 team was great very polite, friendly and professional ?They've done a quick postcode check in my area and they've set it all up for me ?Now I can finally enjoy a nice superfast Internet In my house kids are happy too with their tablets?
September 2022 by Olga Chrys
Awful customer service in this branch. The member of staff is not willing to help with returning a faulty device I bought fron them a month ago!!!
May 2022 by Adnan Khan
Great teamCame in for a upgradeDid my data transferPut on my screen protectorMade my purchase very easyWhat a great bunch of people
