November 2023 by Vicky Eason
Had a consultation for laser eye surgery. Staff were friendly and knowledgeable. Sophie provided excellent customer service and was very helpful. Thank you.
November 2023 by Lesley Price tesla cars
I have been a customer of Optical Express for many years. Together with my wife we have always found the staff very polite and helpful. I recently felt the need of a second test because of my discomfort with my distance glasses.The optometrist was very careful in examining my eyes Extremely patient with the test and did explain that the fact I have injections in both eyes for macular degeneration every eight weeks will distort the vision.I chose to have a second pair of glasses as a back up.Many thanks to all concerned
October 2023 by Clare Bussue
Thanks for all your hard work and you should be proud of your company and thank you for supporting me and being patient and helpful and being kind .and thanks for letting me been a customer too . and I'll always recommend my family and friends at this opticians too
October 2023 by Chris Field
Super efficient and friendly service. Big shout out to Lauren and Kerry in store who were very helpful and offered constructive advice on choice of frames.
October 2023 by david norville
My wife recently had a consultation at the White Rose Clinic, the service she received was absolutely first class and she has booked lens replacement surgery. Sophie who advised us, was newly qualified but very professional and friendly.
October 2023 by Jon Jon
Super customer service from Kerry and Junaid who were both brilliant. Lovely branch of Optical Express what a great friendly and helpful team :-)
September 2023 by Miles Fisk
Extremely pleased with the whole experience of my first eye test, and choosing my first set of lenses with new frames.The staff were really, really friendly and very professional throughout.First impressions are so important for any type of service and my experience of Optical Express in the Leeds White Rose Centre could not be better to date.Would definitely recommend to anyone no matter how high their standards.
August 2023 by Maryamk
I had my consultation for laser eye surgery at the Leeds white rose branch, Jamal was was incredibly helpful, friendly and professional.He talked through each steps of the process of the eye checks, also the before/after process of the laser eye surgery, which helped me get a better understanding of what was going to happen.Booked my laser eye surgery and I cannot wait ! ??
August 2023 by Adam
Came to the white rose today to see if any shops could fix my glasses, i went a different opticians first to find they could not fix them and recommended to pick a new frame, after this i thought i would give another opticians a try before resorting to a new frame.I was met by a well spoken gentleman called gurprett if i remember correctly. He looked over my glasses and said he will try his best as i explained i really wanted to keep these current frames and within 5 minutes they were fixed, cleaned (without asking) and re sized to my head shape,they didnt charge a penny!!!i was adamant to pay due to the amazing service he provided but they did not charge.If i had gone with the first opticians i would have been forced to buy a NEW frame but the ingenuity of this gentleman reflects the company and practice itself, thank you optical express white rose i will be bringing my business here in the future!
August 2023 by Simon Bretherick
Great service from the staff in the Leeds White Rose store. Really helpful without being pushy. Thank you!
August 2023 by Pauline McGill
Very kind to me given that I arrived late for my appointment. Every member of staff friendly and supportive.
July 2023 by suki desai
Okay having any kind of eye surgery is not something that a person looks forward to. My journey to have my eye lens replacement began with an assessment in the York branch. To be honest I did not have the best experience there and wondered whether I should continue. However, the surgery and pre-op investigations were done in Leeds. I cannot recommend how good the Leeds branch were. I was greeted by professional and knowledgeable staff who were friendly and gave me the information that I needed to feel reassured that the surgery would go well. Even with this information there is still a level of anxiety, however, I needn't have worried. I was well looked after on the day of the surgery and my partner who accompanied me was also made to feel welcome. I spoke twice with the surgeon carrying out the procedure, once on the telephone before the surgery and on the day of the procedure. He answered all my questions and gave me details of what he planned to do. It has been a week since my surgery and I feel fine. My eyes are a bit itchy and dry but this is easing off. My ability to see my surroundings in technicolor and in so much detail is still psyching me out. I love to read all the small print on products, without glasses, and my vision is just perfect. So, thank you to all the surgeon and the staff team at Leeds for making my experience as comfortable.
July 2023 by Ady Horsfall
The beautiful ladies helped fix my distorted sunglasses and didn't charge me a penny whilst giving amazing and friendly customer service. Thank you so much especially to Lauren she was so professional
June 2023 by Matt Francis
I hope this message finds you well. I am writing to express my utmost satisfaction and appreciation for the excellent service I received during my recent interaction with your organisation. I believe it is crucial to acknowledge outstanding efforts and provide feedback when exceptional service is delivered, and I couldn't be more pleased with my experience.From the moment I reached out to your team, I was met with professionalism, attentiveness, and genuine care. The level of customer service I received exceeded all my expectations, and it made a lasting impression on me. I would like to highlight a few key aspects that contributed to my overwhelmingly positive experience:Responsiveness: Your team's prompt and timely responses to my inquiries were truly commendable. I never had to wait long for a reply, and it was evident that you value your customers' time and concerns.Knowledge and Expertise: Your staff demonstrated an exceptional understanding of the products/services offered. They were able to address all my queries and provide detailed explanations, leaving no room for confusion or ambiguity. Their expertise instilled a sense of trust and confidence in me as a customer.Attention to Detail: I was particularly impressed by the attention to detail exhibited throughout our interactions. From the initial consultation to the final delivery of the service, every step was meticulously handled, ensuring a seamless and personalized experience.Friendly and Supportive Attitude: The warmth and friendliness of your team members created a welcoming environment that instantly put me at ease. They were patient listeners, taking the time to understand my requirements and offering tailored solutions to meet my needs.Going Above and Beyond: What truly sets your service apart is the willingness of your team to go the extra mile. They not only met my expectations but exceeded them by proactively addressing additional concerns and providing valuable recommendations.It is truly refreshing to encounter a service provider that prioritizes customer satisfaction to such a remarkable degree. Your commitment to excellence shines through in every interaction, and it has undoubtedly earned my loyalty and recommendation.Once again, I extend my deepest gratitude to you and your team for the outstanding service I received. Please share my appreciation with all those involved, as they deserve to be recognised for their exceptional contributions.Wishing you continued success and looking forward to future interactions with your organisation.Sincerely,
June 2023 by Steven Smith
Friendly and helpful staff, the experience staff help me with my eye test and the glasses I choose.
