December 2023 by Joe-wayne Allen
The staff from the receptionists through to the surgeon made me feel safe, comfortable and informed.The surgery itself was a weird experience but I had full faith in my surgeon Mr Matthew?s who spoke to me and comforted me throughout.The morning after I was amazed as I looked out of my hotel window and looked at the Leeds skyline. After two years of blurriness I was able to see all the details of the sky high crane and read the signs wording. I was honestly overwhelmed.A quick eye test that morning and I went from just seeing a white square to being able to read the bottom line of text each time.A huge amount of gratitude goes to the Optical Express team. I lack the articulate words to quantify what this result means to me.
October 2023 by Gabrielle Jackson
Absolutely wonderful service; everybody I interacted with was delightful and endlessly helpful. The process was easy and I felt looked after at every step.
August 2023 by Izac
I recently had an amazing experience at Optical Express, specifically at the Leeds White Rose and Leeds City Centre locations. From the moment I walked in for my consultation, I was warmly greeted by Gurpreet, who guided me through the entire surgical process and conducted thorough checks to determine my eligibility. Gurpreet and the entire staff present, made me feel incredibly comfortable and at ease. They patiently addressed all my questions and concerns, ensuring that I was fully informed and ready to move forward.After the surgery, I was amazed to find that the very next day, my vision had improved to an impressive 6:4, which is two lines better than perfect 6:6 vision (20:20). The procedure was completely painless, and I can confidently say that opting for this surgery was the best decision I've ever made.I am immensely grateful to Gurpreet and the entire team at Optical Express for their exceptional care and support. Thanks to them, I can now experience life with unaided vision, and it's nothing short of life-changing. I wholeheartedly recommend Optical Express to anyone seeking top-notch eye care and vision enhancement.
August 2023 by Aaron Dulai
iLASIK SURGERY REVIEW.Excellent service, help and support by all staff. Great work from Kazmi on the surgery, went beyond to make sure everything goes well.The 2 staff that helped the most, Jamaal who did the consultation and answered all questions and Gurpreet who was warm and welcoming and did the correct tests and went beyond to answer queries and offer support.
July 2023 by Quality Development Global
It is hard to express just how happy I am with my experience with the Leeds team. The whole process was handled with extreme professionalism, which puts you completely at ease with the surgery. Thank you to everyone there and a big shout out to Kirsty, you are a star!! Regards John
October 2022 by Ryan Trueman
Absolutely in love with my new eyes! Initially nervous about the operation, optical express staff helped me at every stage. Everything was explained clearly and i felt really looked after. Nearing the end of my recovery period and my vision is fantastic! 10/10 would reccommend!
August 2022 by Pernille Vaughan
Review of Optical Express | Laser Eye SurgeryYour review is pending?it may take up to 2 hours to appear on Trustpilot. Learn morePVPernille Vaughan1 reviewGB5 weeks ago I had multi focal lens replacement surgery through Optical express. Throughout ,from beginning uptil now, the treatment and care has been superb. The Optician in Leeds has been excellent both prior to surgery and when attending after care appointments. The surgeon was great taking time to explain everything to me including what could possibly go wrong. So what stopped me giving 5 stars? Well, I felt pushed by reception staff to arrange my aftercare at White Rose Retail Park despite making it clear that I wanted to go to Leeds. There seems to be an issue here, not sure why but being a bit pushy myself I got what I wanted in the end. So overall I have been very happy and would recommend them to others.
July 2022 by Ruby
I had laser eye surgery 6 months ago and it was the best decision I?ve ever made. I am so happy with the results, it?s life-changing. Manisha was my optometrist and was so lovely and helpful, I had a minor complication after the surgery and she was really great explaining everything and has been so thorough, making sure I had regular follow up appointments to check everything was getting better. Jenny was also so friendly and helpful, after the surgery I was getting a taxi home and Jenny offered to walk me down and wait for the taxi with me if I needed any help which was lovely. I can?t thank everyone at Airedale House and White Rose enough, they?ve all been amazing.
June 2022 by K M
Turned up on time they weren?t expecting me, the office hadn?t even opened fully. Eventually I was found on the system and set to fill out a questionnaire, halfway through I was told my appointment had been cancelled and moved to next week. I had a confirmation the day before that they were expecting me, sounds like someone decided to move me and forgot to communicate anything.Waste of my time making the effort to come over, could have picked one of a number of surgeries in town, now I need to commit another morning to a consultation.Complete lack of professionalism or organisation.
June 2022 by Kirk M
Turned up on time they weren?t expecting me, the office hadn?t even opened fully. Eventually I was found on the system and set to fill out a questionnaire, halfway through I was told my appointment had been cancelled and moved to next week. I had a confirmation the day before that they were expecting me, sounds like someone decided to move me and forgot to communicate anything.Waste of my time making the effort to come over, could have picked one of a number of surgeries in town, now I need to commit another morning to a consultation.Complete lack of professionalism or organisation.
May 2022 by Andreea Pop
Went for my first ever eye test m , I loved the fact that the staff was so nice and friendly with me . I definitely recommend it .
December 2021 by Catherine Dent-Leitch
I had laser eye surgery in November. Pre-surgery appointments went very smoothly, staff were attentive, ready to answer any and all questions and were honest about the risk involved. On the day of surgery things moved swiftly, the surgeon and assistants were all excellent and completely put me at ease. I had a minor complication which was picked up at my next day appointment and sorted out quickly with minimal fuss. 1 month on and I?m still attending regular aftercare appointments (at another branch) to make sure everything is healing properly. I now have better than 20:20 vision which feels amazing.
August 2021 by Brown Eyedgirl
Follow up is severely lacking in customer service, I didn't get to speak to anyone after the surgery, no follow up calls.For the 4 week appointment, whatever you do don't turn up early, I had travelled by train after work from Stamford, so that I was not late the train I booked arrived into Leeds early for my appointment, I had no coat no umbrella and even though I wasn't expecting to be seen early they wouldn't let me in out of the rain to wait, not even in the foyer, trust me there are no coffee shops I could find close by.When I did get in, there was no one in the waiting room at all and I hadn't seen anyone leave, so would it really have been a problem ? I was wearing a mask anyway even though that is no longer enforceable !I was made to feel really uncomfortable.The staff with the absolute exception of the fantastic optometrist (I can't remember his name) could do with customer support training , especially the member of staff full of her own importance, the staff are far nicer at the Manchester clinic, I would recommend going there 100%.They also need a better appointment booking system as for some reason you can't make an appointment two months in advance I have to phone up in a few weeks - another inconvenience.
August 2021 by UMA12
Had a fantastic consultation with Nyrie from Airedale House. She was well informed, reassuring and oozed expertise. This was far superior than my consultation at Optimax. I wanted the best value for my money and I got that at Optical Express. Cutting edge technology and a solid service. I am very happy with my iDesgn LASIK results.
July 2021 by Amina Ditta
I had laser eye surgery earlier this week and I can not thank the team enough for literally transforming my life. Jenny was so friendly and welcoming. Richard tried to reassure me as I was extremely anxious about the surgery.The surgeon Dr Khadmi explained all my options in considerable detail with no pressure on which option to proceed with. Both Alan and Rob kept me occupied with their awesome humour as I lay waiting for the surgeon on the surgery bed. I am absolutely amazed by the results.The following day I had a follow up appointment with Shehzad who was brilliant. I also got to thank Jenny in person and asked her to pass on my gratitude to the whole team! They were all absolutely brilliant and have literally transformed my life for the better. Thank you, thank you, thank you, thank you so much - you are all brilliant :)
