January 2024 by Christine Bairstow
Since a new manager started at Pets at home I will never go to vet's at home again . I have 3 poodles now as I have just lost one a couple of weeks ago but this manager shouldn't work in the pubic business . He is so rude . I have been going to pets at home for years and have spent a large amount of money as well as reccemndations . I no longer reccomend Pets at home .
January 2024 by Amanda Evans
The grooming dept was filthy.There was one dog waiting to get cut and on the floor was all the different dogs hair all over the floor. There was loads of hair. A black Labrador was laid on the floor and it was covered in other dogs hair. After each dog is cut/groomed, the floor and all areas should be swept and cleaned. Three members of staff stood doing nothing and a poor Labrador was laid in the mess on the floor. The main store got the 3 stars, but the Grooming got 0!
January 2024 by Philly Galli
Kids love going in too see fish staff great with them
December 2023 by Darren Woolsey
Bought a load of puppy food and toys for our new one. Staff efficient, fast and friendly. Easy to Park. Recommended
October 2023 by Natasha Taylor
We came in today to purchase a hamster and Hollie was amazing so lovely and helpful !! One of the best consumer services we?ve ever had:) can highly recommend this pets at home
October 2023 by Joanna Jones
Staff very friendly and helpful. Person who helped me with flea treatments was very friendly, helpful and knowledgeable.
September 2023 by sheila somers
Didn't have what I wanted so I went to the Guiseley store and got my goods
September 2023 by Yvonne Ward
Bought some fish today young girl didn't seem to know very much when ask a question! Seemed a bit miserable as did the other staff members!
August 2023 by Joanne Raven
We went here enquiring about some gerbils . I have owned gerbils before and the ones in store looked very close to adults in size although the store assistant assured me they were between 12-15 weeks . We didn't make a purchase today .
August 2023 by blake kaye
Great place to go for all or most of your pet needs products fairly priced
August 2023 by Joannawanna
I had to make an emergency trip to the store today (Sunday 30th July 2023), because one of my kittens is poorly. I've just moved house and I'm extremely stressed. All the staff I spoke to were absolutely brilliant and lovely, they helped me so, so much. They could clearly see I was not in a good way and they were so kind - I didn't catch everyone's names, there were 4 staff I spoke to, but all were fantastic without exception. The person on the till (Phil) was the only one I caught the name of, but thank you to all of you! <3 You really helped me in my time of need.
July 2023 by Missy Moo
I used to really like this store but just lately it's gone downhill. The stock is always sparse and the prices have doubled in the last year. The staff are still friendly and try and help but they can't magic stock from midair. It could be management that is letting the side down and not ordering adequate stock. Either that or head office are not buying enough stock or getting the best prices they can. There doesn't seem to be any decent offers on anymore. I'm using this store less and less and shopping around to get what I need when I need it. As well as trying to save money if I can. Its not the staffs fault though, they do their best.
July 2023 by Jonathan Beaumont
Definitely a 5 ? rating!! Nice shop and pretty big, with a nice variety of pets available (Rabbits + Hamsters + Guinea Pigs + Fish of many varieties + Crickets + Grasshoppers - also plenty of items for other pets they don't sell, such as Cats + Dogs. Certainly worth visiting if you own a pet, as toys are important for all types of pets!!
July 2023 by Phillip Cresswell
Excellent Customer service and lovely Clean and Well presented
July 2023 by Rebekka Fleming
Thank you very much to Holly for your help finding me a harness after i had been rudely told by another lady aimlessly walking around the isles that you didnt have any in stock... probably because she couldnt be bothered to look! Yet the website was telling me i could collect on with an hour! ? Also thank you to the lady who served me who was also very friendly and helpful?
