December 2023 by Ana Inacio
Staff very friendly and helpful and the glasses are affordable. A big thank you to Micheal, when I came to the store to pick up my glasses on the 07/12/2023 at around 17:00. Micheal asked me to try my glasses on and when he noticed that the frames of both my glasses were sliding down, he took he's time to fix them. Also a big thank you to the optician I saw on October, she took her time to check my eyes because she was concerned that my eyesight was worse, she took her time to check my eyes and answering my questions.
December 2023 by Luke S
They give you glasses that aren't the correct prescription. I had my eyes tested new glasses a few months ago, initially the glasses seemed fine until I got outdoors and need to read screens. Been to an independent opticians and the prescription matches what specsavers said it was but when she tested the glasses they didn't match the prescription. I understand mistakes happen but when I went into store the gent front of the store was adamant they was correct my vision could have changed (the vision test I had at independant matches the one specsavers have done and its been the same for a good 8 yrs)and only when I prompted I'll be seeking further action as I've had the glasses checked and they aren't correct he then offered to check them.Due to how it was dealt with and the lack of ownership of the mistake and refusing to acknowledge there may be a problem I will be escalating the matter.
December 2023 by Sana Javid
Went to see one of the therapists recently - think her name was Safa - asian girl. Extremely rude and moody - looked like she did not want to work at all. Felt completely uncomfortable with her.
November 2023 by Yue He
Have been using this optician for many years on a direct debit scheme. Free eye check every year.
October 2023 by DBW
Needed an emergency appointment for an eye test and contact lenses fitting and got one the same day at Albion Street. Every single member of staff could not have been more helpful and polite. I've now officially transferred from the crossgates branch. Keep up the good work.
October 2023 by Soni Singh
Yes,my new distance glasses are very nice,I'm very happy with my glasses
October 2023 by maame nyamekye
I had a lovely experience at the store, went in with my mom. The staff were amazing too.
October 2023 by Cameron Higgins
Staff welcoming and friendly and I was not waiting for to long also very helpful in what I needed.
September 2023 by Roz Coley
The staff here were so kind and friendly, They couldn't do enough for me it was very efficient. They helped me pick out lovely frames when I picked them up They made sure they fitted properly and put my reading glasses and my distance glasses in different colour cases, to help me so I don't mix them up. ?
September 2023 by Rahmah Saleh
I was due for an eye test last week and while searching for a pair of frames in store, a member of staff named Danny was kind enough to help me out. He assisted me for easily a good 45 minutes to make sure that I was happy with the frame, right down to its colour. Thanks Danny.
August 2023 by Alex Brandom
On arriving at Specsavers, Albion Street, Leeds, I was greeted in a professional and friendly manner. Eyes were tested and at each stage everything was explained to me clearly.I chose two new pairs of glasses with the assistance of Retail Director Louise. All in all a very good experience. Thank you.
August 2023 by Helen Booth
Very friendly and patient staff. Would definitely recommend having your eyes looked after at the Albion Street Specsavers branch. Special thanks to Danny, optician Sarah, Momna and Anna from the lab. My sight is a bit tricky and you all did a great job to provide me with varifocal glasses and sunglasses that I can see through and look good. Many thanks.
August 2023 by reza fery
we asked one of staff to help me with us to choice right glasses for my 9 years old daughter but he wasn?t bothered to help,I had to make complaint and the person in charge kept me waiting for a long time. then manager arrived he was even worse than staff ( so rude) poor customer service.
August 2023 by Francesca
Generally once you get to the optician you get a good service, but the staff out in the store are all friendly to start with but as soon as something goes wrong due to their own incompetence they get very short with you rather quickly and suddenly very unfriendly and passive aggressive. It seems to have gone downhill in the last few years and I'm going to move stores because I've found the staff at other stores to be much nicer.
August 2023 by Olivia King
Great service! Amazing members of staff in Albion Street - Leeds City Centre.A big thank you to Specsavers Options.
