August 2023 by Mark Kelly
I carnt praise the staff here enough. I haven't been in for a while and they remembered not only my name but also my drink. You are made to feel welcomed. 5*
August 2023 by Sa S
British guys are nice but that slightly brown old ?joker? should be fired for doing pranks on people and laughing at their accent.You might be surprised but I do can tell which coffee is decaf. ( he laughed that i wouldnt )Person like that shouldnt be working in the place where diabetics and people with high blood pressure come.Thanks to his coworker replaced it
August 2023 by yousef shaman
Bradley very down to earth and knows how to pick you up when you?re down. Excellent customer service
June 2023 by Duncan Agnew
This is a pretty standard Starbucks, where the app is accepted.Not a huge amount of seating, but I have also never seen it full and there is seating in the reception area of the hotel, as well as outdoor seating if required.Staff are friendly, and service was OK, but not speedy/efficient.Overall, a good experience. ??
April 2023 by Mr Malik
One of my favourites
April 2023 by Zoe Smith
No queue, good choice of food, quick hot drinks.
January 2023 by dawnbT1146EO
I must write this review for a young gentleman who works in the gym membership team. He is absolutely, a lovely staff member and a credit to the village hotel and he's managers. He gives 100% with the customers, giving an excellent experience of the club as a result. He remembers people's names how nice! Such a little thing, but means so much, especially after a customers long day at work, this is really nice gesture having a friendly face remembering you when you come into the hotel to use the facilities. I wanted to write this in recognition, that wherever he goes job wise in life, he can relay back to this feedback from a customer perspective of him. Keep up the good work Tom and thanks for making my visits to the hotel effortless in all your assistance with my query's. The village hotel is indeed very lucky having you promote them out front of services in the customer based role your in. Thanks so much ! Dawn ( Health /social care sector )
January 2023 by B2307RFianr
Big comfortable bed , nicely decorated rooms , good in room facilities, excellent onsite leisure facilities , friendly staff , good onsite bar with relaxed atmosphere, close to local bars and pubs not far from city centre
December 2022 by ubbs
Had a lot going on at home so decided on a bit peace and quiet, I?m a gym member here so I decided to stop here for 1 night what a mistake! I checked in quite late 10pm and went straight to bed only to be awoken 2hrs later by the noisiest hotel neighbours anyone could wish for. Slamming doors, laughing, snorting there was definitely a full on bukaki party going on next door! I put up with this till 4.55am which at that point I got dressed and went downstairs to reception and asked to be moved. Sorry sir we?re full (untrue) the night watchman went upstairs and yes they?re being very noisy! So they offered me another room which hadn?t been cleaned (somebody had used the toilet and not flushed it, bins were full) I took it as I?d only slept for 2hrs. We have 3 separate gym memberships here, I left my number so the duty manager could call me and get some feedback. No phone call as of yet. Summary-: If there?s a full on bukaki event going on in the room next door, don?t go down to reception and complain, give them a knock and ask if you can join in you may as well stay awake and have fun! NOT!
December 2022 by 351dipakk
This hotel is one of the best ive stayed in. The rooms are lovely and big , the bed is the most comfortable ive had in a hotel. The gym is clean has plenty to do. The food is good and the staff are friendly and helpful with any queries
December 2022 by Heron
I like Starbucks coffee and good food and always a very comfortable atmosphere with tremendous staff with good attitude
December 2022 by Curiosity816566
I have no words! Firstly it was the dirty sock we found underneath our beds that did not belong to us! Secondly it was the same large family occupying multiple rooms with us smack in the middle so up all night with countless doors opening and their constant running back and forth to their rooms. We also stayed with Two small children who's beds consisted of mattresses on the floor! Lastly was the boy racers meet up outside our window on their back car park! Bonus... Restaurant was lovely, staff were very attentive We would not stay here again, definitely would not recommend it
December 2022 by Tom C
Nice welcome from the team on checkin. Busy entrance with gym, Starbucks, hotel and bar on offer but the car park was fine with plenty of spaces. The room was typical of village with nice fixtures. No complaints at all Dinner in the bar was good with table service too
November 2022 by Jackie H
Very impressed. Room was quiet and clean. Staff at reception and in the breakfast dining room were extremely kind and helpful. Lots of choice for breakfast and again very clean. Will definitely be returning. Pleased to have found a lovely hotel
November 2022 by TMMAF
Will never stay here again. A Premier Inn breakfast would put you to shame. Tough sausages, cold beans and very very streaky bacon full of fat. The bread was tasteless and there were a few bananas tucked away in the corner. There was no fresh milk for the tea, and overall everything was so badly organised. Top price for breakfast and very very poor value for money. I don't make stories up and I'm not in the habit of writing reviews, however I feel so strongly about this that I hope the management will sit down and think seriously about serving quality food instead of conning the public.
