March 2024 by Barbara Neill
Terrible service! Or should I say no service! Just went in and there was one customer who had the full attention of two sales assistants and another customer with another sales assistant, I was totally ignored so didn?t even get to ask to try on a pair of trainers! One customer does not need two sales assistants, especially when you have another customer waiting! You?ve just lost out on a sale, very poor service!
February 2024 by Georgina Burke
My partner and I went to this store yesterday and were served by the wonderful Corrie. What amazing customer service! I'm a complete newbie and didn't know what I was looking for. Corrie was a wealth of knowledge. He went above and beyond to make sure I felt comfortable and all my questions were answered. We were both really impressed! Thank you Corrie!
February 2024 by Spencer Hudson
Popped in today to checkout what was in the store. Happy to find a really good selection of shoes and equipment , not everything but all great quality and staff on hand to help. plus a discount corner to check out.
February 2024 by Guled
The staff at the store were incredibly knowledgeable and provided excellent service, I didnt get his name but a tall blonde gentleman assisted me, I advised him of what my price range was and he gave me a range of options to choose from, considering the specific needs I listed and what I was looking for in a pair of shoes, I will definitely be coming back when I need a new pair!
February 2024 by Damian Kinsella
Visited as I've been struggling with Shin Splints & ankle problems while doing Couchto5k - today I met Corrie, what an amazing guy he was. Corrie took the time to check out my current trainers, and then chat to me about what might suit me going forward. I tried on 4 different sets of trainers, and did the gait check via treadmill. One pair were clearly the ones to buy. Corrie was so helpful & knowledgeable, he didn't put me under any sort of pressure to buy there & then. It was all about making sure I bought the right trainer. Thank you so much Corrie for your excellent service & assistance.
January 2024 by Amelia Long
I went to Up & Running today for gait analysis for my first time. Staff so friendly and particularly want to thank the lady that was helping me! Great experience, felt no pressure to buy from them but came away with the perfect trainers for me. Thank you.
January 2024 by Caroline Cheetham
Shopped here for years and love their own brand socks. I popped in last week for emergency trail shoes (mine had shrunk) and recieved wonderful service and a great pair of shoes
January 2024 by Ali Akhtar
Visited yesterday to select running shoes. Friendly staff. Assessed my gait and helped select the right shoe amongst a nice variety. The correct size wasn't available in the store and they located it in another store in the city where I picked it up from the same day. Would definitely visit again.
January 2024 by Alfie Webster
Top quality service, the staff were super helpful and friendly. The analysis and shoe-finding process was very thorough, James (I think) explained in great detail yet made it easy to understand the differences between all the shoes. Overall 10/10 experience, would highly recommend!
December 2023 by Stefania Capone
I had been recommended by a friend prior to arriving today at the one in Leeds to go to up and running, as they do an analysis which is just what I needed. James was very helpful at helping me find the perfect running trainers that were comfortable for me. Once he analysed my running, he brought me a few trainers to choose from for me to compare and make the best decision and really did spend his time with me and giving me advice. Also giving me advice for when purchasing in the future what to look out for to get the best support. The trainers that I ended up purchasing happened to be at a discount. James made my experience simple and straight forward and also a friendly welcoming vibe along with his colleague who I didn?t get the name of. I thought it would have been too good to be true to have come in at last minute and find the perfect trainers. Thank you so much! Definitely will be back soon! :)
December 2023 by Karen Horrocks
I popped in on Thursday 14th with no intention to buy, but by the time I left I had a fantastic pair of trainers at a bargain price (some gorgeous New Balance trail shoes). The reason I wanted to leave a review was that although I?m not too comfortable with running/sports shops, the three male members of staff were so welcoming and kind that I felt right at home and enjoyed the experience. Well done guys for making your shop feel so inclusive and making a non sporty female feel at home.
December 2023 by Javaria Khan
I had the lovely pleasure of meeting Adam today. Not only was he funny and sarcastic (which I loved), he was a fantastic help. I completed my first gait analysis for an upcoming half marathon and it was so nice to have someone who was willing to help and with no rush at all! I tried on about 7 or 8 pairs and found the ones perfect for me - shame they didn?t have my size so an online order it is. Seriously though, the whole team at this store is great!! Treat them to a Christmas bonus or something, I really cannot complain!
December 2023 by Patrick Lemons
Fantastic service - first time I'd been for a gait analysis and was really useful, so much good advice and the recommended shoes have really helped my performance and solved some problems with sore ankles. Highly recommended I'll always go back
December 2023 by Adam Dixon
Can not fault the service there at all, all staff are really knowledgeable, and helpful! And will give you all the time you need!
November 2023 by Robert Johnson
Went in with the wife who was after some jogging bottoms .The staff were very friendly.
