March 2024 by Ciara B.
it was a lovely shopping experience we phoned in and Elle was helping us and she was very kind a patient and the had tones of stock of the tings I want very good
February 2024 by Jingruo Huang
One of the male staff had a very bad service attitude. I was just standing at the counter picking out jewelry, and he just his hand and tell me go away, in order to serve the other guests. I won't come back ^^
February 2024 by Lee Wang
I called to ask if there was a certain necklace limited to the Year of the Dragon. The staff who answered the phone was very friendly. The service attitude was not as bad as what I saw online. Even though the necklace was temporarily out of stock, I would visit again to purchase it.
December 2023 by p w
Today's visit to Victoria Leeds left me disappointed. The security guard wouldn't let us in, citing a no-food policy. While I respect rules, the refusal to explain and open the door felt disrespectful. As regular customers, this raises doubts about your service quality. Witnessing others with beverages inside, we're confused ? is this a form of discrimination or a VIP service?
December 2023 by ???
One star is too much, they deserve nothing. SECURITY STAFF were RACIST to me and my friend, they allowed other people access to the store while holding drinks, however for us they would not allow us to enter, with no explanation as to why. Disrespectful
October 2023 by Libby Reid
Had been searching for a gorgeous archive tapestry handbag for a month and was gutted to find out it was sold out online however I had the most wonderful experience with the Leeds store as I called them to ask if they had it and they did!The service was incredible, spoke to two girls, one who placed my order, whos name I didnt catch, but she was wonderful! And then the manager Ellie who sent me a wonderfully handwritten note and was incredibly polite over the phone!The bag was delivered in two days and I absolutely love it! Would 100% shop with them again!
July 2023 by judith ness
Very helpful and friendly staff great service
July 2023 by Olivia Wilkinson
While previously having an okay experience here, I went into the store on sunday to be met with the most arrogant, patronising staff. The quality of the jewellery is nothing but poor, having already had two necklaces break in the space of a year. When trying to seek help, the female supervisor and jack were frankly unwelcoming, distasteful and condescending, acting like they were doing me a favour, when in fact it was quite the opposite. My advice would be to visit a different store and save yourself the unpleasant experience by visiting Leeds Vivienne Westwood.
July 2023 by Lauren Freeman
Went by recently and was served by the loveliest girl!! She had pink hair and a really good energy and was super helpful with suggesting things I would be interested in and she really made my day :)
November 2022 by diane burke
Went in this store Sunday 30 October.. was quite shocked to see the lady that was serving us had "mother f....r"on the back of the hat she was wearing... I thought this was up market store.. it would be interesting to hear the store manager's opinion on this and why they allow it..it certainly isn't what you would expect
October 2022 by Vince StClair
First time to the Westwood in Leeds. My wife and I have previously visited the shops in London and Manchester where the staff can certainly seem offish as other people have said. Not so in Leeds where Gaynor and her colleague in the red beret (apologies I didn't get your name) could not have been more friendly and helpful, they demonstrated a great deal of knowledge about the history of the brand and on merchandise they were selling. Will definitely return.
September 2022 by Bambos Iguanadon
Great products and usually great service but the woman who dealt with us today was rude abrupt and just rubbish to put it plainly. Acting like she is above the customers is disgusting. Went in to get a present for someone and the way she doesn't with it made me want to leave and I wish I had when I saw the state of the way she threw everything in to the bag when I got home. Absolutely disgusting service! I'll go to the one in Manchester instead or Harveys next door this place doesn't deserve custom after this visit.
July 2022 by Taj Kaur
Don?t be fooled?products are really poor qualityDon?t be fooled?products are really poor quality and customer service even worse. A purse I paid £165 for should not be fading in places when it?s not an every day purse. Vivienne Westwood have said it?s wear and tear and the shocking thing is they went by pictures rather than seeing the product. I disagree it?s wear and tear as it?s not an every day purse and feel like I have been robbed and fobbed off. I should have paid £1.65 instead £165. Even a purse from the pound shop would probably last longer
January 2022 by Melanie Domenech
Visited on Monday 27th to exchange a Xmas gift my son bought me , the lady who served me was so helpful and patient, I don't know her name but she had white mascara on which looked ace by the way!!
August 2021 by cliff cartledge
Staff are great , i should know i worked thereStyle with still punk fashion its magical be part of it ?? ???
