March 2024 by H SIngh
Sam helped me was very professional and friendly
December 2023 by Gary Morris
Brilliant customer experience in the Kitchens & Bathrooms department today at Roundhay Road, Leeds store. Looking at possible replacement for a failed fridge freezer (we bought the original kitchen at Wickes some years ago) and James was extremely helpful in identifying a replacement and price matching.When so much customer service is lacking or non existent these days, this was such a pleasant change. Well done Wickes!!
October 2023 by Jackie Newband
The staff were very unhelpful and quite rude apart from one of the lads on the floor, then to top it all, I paid in cash, put my hand out for my change and he put it on the desk. Totally bad customer service. Won?t be going there again
September 2023 by Sarah Mortimer
PLEASE DO NOT USE THIS COMPANY!A whole year of us chasing wickes to complete our kitchen and it still isn't finished! Quick enough to take all your money!!If I could rate it in a minus score I would. Long story short, we are now going through the furniture ombudsman to get our a kitchen complete! Absolutely shocking service from start to finish. I have added a few photos of the shocking workmanship, cupboards not screwed properly, doors have fallen off, units aren't straight, units have been chipped and scratched.The list is endless.I would not want anyone to go through what we have this past year, so please please please do not use this company.Edit:I love the response of please ring customer service ????? like that wasn't my 1st port of call!!I have rung customer service, I have rung the store, I have rung the regional manager, you name it I've rung them all! Every week for a year, yet here we are, still waiting for our kitchen to be complete! So no thanks I won't ring customer service because I won't get any where. I echo again, please do not waste your money on this company!
September 2023 by Steven Oddy
Absolutely shocking service from start to finish. Bought a kitchen from this company, the installers are a bunch of cowboys. If you get Dan and his team good luck!Don't waste your money go to a better company. We've had to take our complaint further it's been that bad.
September 2023 by Michael Mortimer
Such an unprofessional company. I bought a kitchen and it hasn't been completed a year later! I am still ringing and chasing people to finish it. Workmanship is extremely poor from installers- Dan is the manager. His team are a bunch of cowboys!If you do buy from this company my advice is do not pay the installers in full until the job is complete. But above that I would advise you don't use this company at all. They've been shocking from start to finish.
September 2023 by Ray Symons
Very good service, helpful staff when I asked about gravel, good range, large aisles, easy parking.
September 2023 by Vincent Paul
Good products and good competition for B&Q
August 2023 by Josh Kerwin
Rude staff in warehouse never acknowledge when you?re at the gate.
July 2023 by Lucia Poole
Really good customer service. Highly recommend.
July 2023 by James Cockayne
Karl was extremely helpful. Excellent customer service.
July 2023 by Abubakr Ashraf
Visited today roundhay road wickes a person called Muz or muzy or muzaifah Asian fellow can?t remember the name brilliant guy helped me find all the items never ever experienced customer service like this he went above and beyond and gave service will return to him again.
March 2023 by Steve Anderson
Atrocious customer service from a chap called JAMES, had a call out booked to measure up the kitchen and draw some plans. Originally cancelled on us and re arranged for Sunday however has turned up today just to tell us we can?t draw you a plan because u may have some walls knocked through. EXACLY THATS WHY YOU CALL IT A PLAN TO SEE WHAT IDEADS CUSTOMERS HAVE IN MIND THIS JAMES GUY HAS TURNED UP AFTER MAKING MY WHOLE FAMILY CANCEL SUNDAY PLANS TO TURN UP AND SAY HE CANT DRAW A PLAN FOR US. WE HAVE HAD RENS KITCHEN DRAW US A PLAN WITHOUT ANY ISSUE WHAT SO EVER. STAY AWAY FROM THIS STORE AND ESPECIALLY THIS CHAP CALLED JAMES ABSOLUTE AWKWARD GUY JUST SEAMED LIKE HE WANTED TO GET BACK TO OFFICE THE MINUTE HE WALKED IN!!!
February 2023 by David Thomson
First visit with being new to the area, have to say that my first impression is a positive one. Nice clean and organised environment with super friendly staff, particular mention to Leon who was extremely helpful and friendly when tasked with mixing some paint for us. Will definitely be my 'go to place' in the future.
January 2023 by Tony Mcgowan
Good quality goods at some good prices, very friendly and helpful staff.
