December 2023 by Rachel Byrne
Ruined my daughter?s first glasses experience. She needs to take her frames to have prism lenses fitted at hospital on the first day we went to decide they had no idea what we required even with our hospital slips. She decided a pair and was told as she needs the prisms done elsewhere she could immediately take them which she was very happy about it was then established that the sticker on the lenses was not a sticker so she was then told she couldn?t take them but she could get them Tuesday so she?s now not happy but we can work with it. We go through the process go to leave to then be told no it?ll be Wednesday. Wednesday arrives and we get told no it?ll be Monday so we decide to get a second pair that have stickers that can be removed so we can take them and get them sorted asap I explain that is exactly what we are wanting to do to 3 people who say that?s no problem. We choose some more glasses (and wait while the colleague finishes their conversation about jäger shots)so she can take them immediately to then be told they are too small so we review the size in contrast to the other pair and establish the 1st pair are actually smaller so either the 1st pair are going to be too small now or the colleague looking at the second pair was wrong (either way someone needs retraining). The colleague then decides with a second opinion these 2nd pair are now fine. We again explain we want to take these now and are told it?s fine by the 2nd opinion. Despite me telling the colleague she needs the prisms at the hospital she continues to ignore what I?m saying and ask what lens she?s needing. We get to the till and it becomes apparent I?ve been ignored because the colleague says they will be in in 2-3 days (given it?s taking 10 days for the first pay this seems unlikely) to which I explain we have already discussed that we want to take these. She then goes to the back and rudely says you can?t have these it?s not a sticker I show her that it is so she goes off again and then comes back with someone else who says they need safety glass in them so we can?t have them I explain we were told that we could and she then says well you havnt shown us your exemption to which I explain they have a copy on file. Daughters now upset again after being messed around. There seems to be a fundamental breakdown in understanding here. One set of people were happy for us to take them and the others are saying absolutely not. One set telling us glasses are the right size others saying they are too small.No one really understanding the medical exemption from the hospital. Telling us 2-3 days both times and it being clear that isn?t achievable for them and then when finally trying to at least confirm that the original pair are coming finding out that no one has bothered to chase them. All my daughter who is 7 wanted to do was get her glasses and she?s been messed around so all in all an awful experience for her.
December 2023 by tricia schofield
rubbish I told her that I couldn't see clearly with the driving glasses, was told not to try too hard let the lenses work. Take them and try for two weeks. Went elsewhere and has another eye test, different outcome.
December 2023 by Barry Hall
Very local to me and the staff were top notch.
November 2023 by Phil Devonport
Thanks to Specsavers Morley for professional service that discovered a tear of my retina and given me a chance to save some sight. Still having treatment so fingers crossed. Thank you.
October 2023 by john stanley
Used to be 4 star but now ill give it 5.Friendly reception and the guy who tested my eyes was very knowledgeable, friendly and professional.And the ladies who finally fitted my new glasses were very professional and caring and spent time adjusting the frames until they fitted perfectly.I can highly recommend this branch of Specsavers.
October 2023 by George Booth
Clean,neat and tidy. Staff were polite and dealt with me promptly.
October 2023 by Maryse Thompson
Plenty of choices in glasses for all ages and sexes. Slow service
October 2023 by Duke Shaggy Pyro
Shouldn't have gone to Specsavers. I think the only thing they ever got right was the eye test.
September 2023 by deborah young
All staff outstanding. Very helpful when choosing frames to suit you.
August 2023 by louise bridgman
Returned here for mums hearing aids to be re-tunedThe difference between the original man and the new one was chalk and cheeseThe new man was very thorough and patient with mum who has dementiaWheelchair accessible too
August 2023 by Rebecca W
Took a month to get glasses, will never go here again.
June 2023 by Colin Rhodes
I'm absolutely over the moon with my new glasses. I dealt with the wonderful Emerson in the morley branch. He went above and beyond. Couldn't do enough for me. I came away so happy with the 2 pair I chose. Then went back for sunglasses within a fortnight. Saw Emerson again. He's a pleasure to deal with. I hope he's still there when I need to replace my glasses. I can't recommend specsavers and Emerson enough. 10/10. Thanks Emerson
June 2023 by A Smith
Good overall experience. Plenty of choice for frames.
June 2023 by John Pheasby
It's my preferred place for glasses. Never had a problem with staff prices or quality
May 2023 by Linda Davies
Needed an appointment for a eye problem . was seen the same day .Lovely young lady optician did all the relevant checks and explained everything was okay. Very pleased with the customer service.
