November 2023 by marian ?ramko
Great service. very good price. Well organised and very accommodating.had appointment booked for 9.30am . Done for 10.20am with wheel symmetry balancing ??Great guys . Will be coming back
November 2023 by Jessica Iveson
Think I got scammed out of my money to be honest.Payed hundreds of pounds when I only went in for the replacement of 2 tyres with punctures. Ended up getting told loads of problems with my vehicle after they had already ?sorted them? without asking if I wanted them sorting before doing so. Then got charged full price for all of the services.The services I payed for weren?t even done properly or done at all. Took the car back in to get them sorted again with receipts from my last visit for proof and they tried charging me full price yet again.The manager I would like to say then told me to just leave the garage very aggressively, after telling him I?m paying for something for the second time round which was supposed to have been done in the first place.Very rude and awful experience. I won?t be using kwik fit ever again !
November 2023 by David Nicholls
Fixed the problem tyre promptly without having any drama. Hadn't pre-booked just rocked up and you sorted it out.
October 2023 by Tracy Brown
Yet again fantastic customer service from the team at Otley. Booked my car in for its MOT online. Hassle free. Kept me informed throughout. The MOT itself was conducted on time and without issue.
September 2023 by Mohamed Ally
Taylor the manager was excellent. Also the tyre fitter took a lot of care cleaning the alloy before fitting the tyre. I had driven up from London and a screw pierced the tyre the garage was busy but Taylor managed to get me in and sort the tyre out so I could get back to London. Thanks guys
August 2023 by Themevify
Have used Kwik Fit twice.First time brought my car in around 9am to get two tyres and all disk pads and breaks replaced. A few hours later received call to say that they needed more time and if I could collect car around 5pm. Waited in Otley and then went back at 5.05pm to find the place closed and locked up. No one there and no call from them. Had to get a taxi home then another taxi back the next day. Was a waste of a day for me but they gave me £100 off the final bill.Second time, booked in for an MOT which failed. Booked to bring it back to give them time to order two rear tyres. When I returned they forgot to order them. Again, waited in Otley until around 4pm for them to get tyres in and fitted.I generally like Kwik Fit but on both occasions they were not quick. It looks like they have a lot of staff turnover or or something like that.I will use them again but I will be much more prescriptive / inquisitive.The end result was great and cost competitive.
August 2023 by Rowena Gration
Visited Kwik-Fit in Otley yesterday following a flat tyre and suspected slow puncture. Having contacted them over the weekend they managed to fit me in at 8:30am on Monday morning - brilliant!!! Although clearly a busy branch, they work hard to ensure they are as productive as possible. A very friendly, polite and professional team. One may assume they are expensive but the price of my tyre was extremely competitive for a 4x4 and they repaired the second tyre rather than replace it. I will definitely use them in future and recommend them to others.
August 2023 by Stewart Clark
Always good service - they managed to fit me in due to a cancellation - but the icing on the cake was that the tyre was repaired rather than replaced!
August 2023 by Tony D
I couldn?t fault the branch. Everyone was very helpful and kept me updated on what was being done (especially with the awkward tyre blowout on my Volvo - not the easiest of jobs to resolve) . Friendly and efficient members of staff. I?d have no hesitation in coming back to taiylor and his team.
June 2023 by Clara John
Excellent service from Tyler! He helped me out with my car bonnet not closing, on bank holiday Monday minutes before they were due to close. Thank you very much
May 2023 by Daniel Marshall
Superb service by Jay and the team at Otley. Been in a couple of times recently, chasing the elusive maintenance tyre wear replacement! Always had great service and advice and finally went ahead with the work today. Very happy. Thanks all.
May 2023 by Hugh Cawley
I enjoyed excellent service at Kwikfit Otley today - Jay and his colleagues were efficient, friendly, polite and had ready smiles; an otherwise unhappy experience was made much more palatable - thanks to them. If I ever have another puncture, I shall not hesitate to revisit them.
May 2023 by Judith Lumb
Just want to give a public thank you to Jay and Callum who went above and beyond today. There was a little bit of confusion about what work had been done (due to me having to move a previous booking) but both guys took the time to explain what was happening and were very patient with my incessant questions (who knew there were so many different ways to describe lights/lamps/bulbs! ?). Thanks again.
April 2023 by Anne Dufton
Sat 15th April emergency visit to Kwik Fit Otley due to rear tyre cut and flat. Jay immediately took charge and 1 hour later drove away happy and pleased with the service cannot recommend them more will definitely use again
April 2023 by Molly Thompson - Smith
Very helpful and friendly guys here who fit me in on a busy day and fixed my car! Especially lovely service from Jay & Taylor. Would definitely recommend? Thanks again guys!
