October 2023 by Alison Hanakin
Great advice and fantastic service! went over and above to try and get my husbands wedding ring fixed for our anniversary. Will be using again for any future jewellery repairs. Thank you!
April 2023 by Peter Milnes
Thank you for your friendly and helpful advice regarding our gold and vintage watch enquiry today. It was very much appreciated.
July 2022 by Chris Dowling
Excellent, friendly service, really going above and beyond. Huge thanks!
November 2021 by Sally Clayton
If I could give this lady a zero rating I would ! My partner and I went in today and was met with a disgusting look and asked if we had masks ? I said no she then shook her head and wasn?t prepared to serve us ! I would like to add there was a big plastic screen between us . We immediately left feeling very shocked and went around the corner to Aura jewellers , a completely different experience . AVOID AVOID
October 2021 by Siobhan Grindley
Called in today on the off chance of getting an item fixed. It was repaired onsite instantly at a very reasonable price. Thank you so much it meant a lot.
February 2021 by Chri S
Rory offers excellent customer service and my family has been using his expertise for many years. He has a wealth of knowledge and can answer any Qs relating to looking after or purchasing jewellery. His valuations are so accurate, well presented and value for money at 1% of the valuation or £20, dependant on the value of the item. (He advises to keep these estimates up to date for insurance purposes, to reflect your current value). I would highly recommend the ethical jeweller in Otley as Rory?s customer service and customer care is the reason we keep returning and are happy to support our local businesses.
December 2020 by Sue Fletcher
There is always a friendly welcome here and a very efficient service.
I have bought lovely jewellery from here and had repairs done to existing jewellery, as well as seeking advice about repairs.
April 2020 by Chris Booth
Fantastoc service, Rory was exceptionally helpful. Thank you I will be back
March 2020 by Clodagh Woods
Great personal service.. Nothing is too much trouble.
June 2019 by John Midgley
Excellent service and advice with my wooden watch and offered a reasonable price for work on my wedding ring
May 2019 by Heather Greig
I have had excellent service - although I didn't buy the watch from him the jeweller offered to send it back for repair and took a lot of trouble on my behalf. I hope this local firm gets the support it clearly deserves. I cannot rate them highly enough.
December 2018 by Aimee Greaves
I took my watch in for a new battery and was told it had a fault that would cost £150 to fix. I decided to get a second opinion elsewhere and, lo and behold, itâ??s now fine having had a new battery fitted. Not very ethical.
