November 2023 by Google user
Tuesday 7th November , my third visit to the Pontefract store . On all my visits , the staff have been so friendly , helpful , and obliging . Today a staff member by the name of Shona , was exceptional with her customer care and knowledge . I needed several items for my dog , and the help and assistance I received was very much appreciated .
September 2023 by Lesley raw
Excellent staff. They have really good knowledge about fish and how to care for them.
August 2023 by Paula Brier
First time using the groom room and the staff were brilliant, they were very caring and skilled with my rescue dog who can be difficult.
August 2023 by Carolyn Curtis
Really helpful staff and a great selection.One item I wanted was out of stock but it was suggested I pop back in in a few days as they are expecting stock.
August 2023 by Bradley Duckworth
This review is regarding their groom room facility. We took our 11 month old for his first nail clipping here. I attempted to do this myself at home however he just doesn't like the sight of the clippers but doesn?t mind his paws being touched. We thought maybe a professional would have some tricks and tips to get the job done however when we were watching through the glass the lady was very rough with him which I can appreciate it?s hard to get a puppy to stay still but she came out and advised us that she couldn?t do it because he was biting her. Given I was watching through the window this was absolutely not the case. It just seemed like she couldn?t be bothered with him moving around. When we asked for some tricks to do then ourselves she said ?get him used to them?. Thanks Sherlock. I?m not sure why a mussel wasn?t an option if he was indeed ?biting? but overall it was just very disappointing. As a professional service I don?t expect them to lie and basically say my dog is vicious just because they couldn?t be bothered with him moving around. I will not be using the services going forward.
July 2023 by Danielle Lee
Just been for some stuff for our new puppy, couldn't ask for better service, shauna on till sorted my vip card out online so I could save a few quid on puppy food, Quality service A++++!!
July 2023 by mark hargrave
The staff there were fantastic with my new rescue dog helped us lot thanks will be back
June 2023 by Joe Boden
Can be hit and miss with the stock they have. And prices again are sometimes good, better than online retailers. Sometimes much more. The staff that I've interacted with are always friendly and helpful.
June 2023 by Linda Rider
Pleased with the very helpful, friendly and efficient service. The assistants all fussed over my new puppy and made us feel really welcome
June 2023 by Tracey B
Well stocked pet store. Staff were very helpful and guided me through using the VIP app to buy my puppy essentials, saving me quite a lot of money!
May 2023 by S M
My first visit was lovely, the staff working (April 2nd) were helpful, friendly and tried their best to save me some money. We also had a lovely chat about the kitten I was picking up the next day.My most recent visit was less impressive, the staff looked like they'd rather be anywhere else, had no interest in serving, nor helping with the coupons available on the app.The stock available is quite good, though prices outside if using the app discounts feel a little high.
May 2023 by Daisy Halstead
We started using the groom room Pontefract when it first opened for our Romanian rescue dog Charlie. Neave and the team are absolutely amazing at what they do - so understanding towards your pet?s needs, not to mention how fabulous they are at making your fur babies smell and look amazing! We have just rescued another dog who was in quite a smelly and matted state from his time on the streets and the team went above and beyond to make him feel comfortable during his first ever groom. He also left the salon looking and smelling amazing - plus a stone lighter from all of the matted fur they got rid of! Wouldn?t take my doggies anywhere else :)
April 2023 by Laura Sharp
Lovely staff every time I visit, always super helpful and friendly towards my timid Collie. They've really helped him get over his nervousness in shops.
April 2023 by Sue Rushton
we called in here to buy some parts we had miss placed for the hamster cage I asked the assistant but they re not sold separately but she went off to the store room and found some spares and gave them to us. Amazing customer service.
March 2023 by 387sophiee
Every time I order for delivery they get the order wrong, I don?t know why I bother trying. Always a disappointment. Blames having new staff but it happens continuously.
