December 2023 by Anita Tankard
3rd Dec our daughter visited to purchase light bulbs on our recommendation however the member of staff was rude confrontational it was to distressing our daughter had a panic attack leaving the store.Our daughter is recovering from major surgery all she wanted was some help.After calming down our daughter down she went into wicks store were the staff went over & above to help even carrying her goods to cash then out that's what I call customer service.I would suggest the member of staff go on a customer service training course.Or find alternative employment where he doesn't have to deal with customers.
August 2023 by - Simon -
Very helpful staff. Found exactly what I needed and all the extra bits n bobs I hadn?t thought of. Good prices too! Fixed my shed roof in no time!
July 2023 by K W
Repeatedly lack manners some just unable to speak pleasantly to customers?astonished when they have so much competition on their door step?enough bad attitude especially when Tool Station are soooo polite, try and improve the attitude of some of your staff Screwfix ? your loosing customers
February 2023 by Oh Jay.
Had done a booboo with an exhaust manifold bolt and took what turned out to be great advice from the tall biker guy who works there. Sorry I forgot your name but your advice was priceless thanks
February 2023 by Ha ?-? Gii
Had done a booboo with an exhaust manifold bolt and took what turned out to be great advice from the tall biker guy who works there. Sorry I forgot your name but your advice was priceless thanks
August 2022 by Matthew Wall
Served by Bryn hottest day of year and still helpful and cheerfull brilliant service
March 2022 by Wrose Elite Plumbing & Bathroom's ltd
Lost a high spend trader toCompetition, been telling fellow traders all agree screwfix is hopeless now. Common to see things that show be in stock not in stock anymore. Used to be our go to place. Not anymore toolstation stocking everything. Offering 5% for trades. Whats screwfix offering? Next day delivery ?? Jokes.
January 2022 by Ann Sunderland
I needed some help and advice regarding my broken shower. A member of staff named Drew was more than helpful. He spent time explaining what the problem might be and although he couldn't resolve the problem he pointed me in the right direction. I really appreciated his time and patience. Many thanks to Drew.
January 2022 by Big D
Very helpful staff. Great customer service also
January 2022 by Nadeem Ali
Great service from Wasil and the manager at Shipley branch bd17. Keep up the good work boys.
January 2022 by Shazia Asghar
Excellent customer service . Ordered online and items are ready to pick up within 30 mins if in stock.
January 2022 by Chris B
Great staff helpful and quick goods as requested up to the job as usual All good.
January 2022 by Jason Cummings
Staff really friendly and went out of their way to help with finding the right part for the job, even though I didn't have a clue! Thanks again for all you're help!
October 2021 by Lainey Jackson
I have to say a massive thank you to the staff at this branch, my grandpa visited on Friday evening 1st Oct and has really bad mobility problems, he said the young blonde lady was lovely and helpful, she came out to the car and helped him with everything he needed, unfortunately he didn?t get her name
September 2021 by Mark Ryan
My favourite Screwfix by far. Smiling staff, who are always happy to help. Stock compared to other branches may lag a little behind other local branches but their customer service more than makes up for it.
