October 2023 by joyce saunders
Ordered my repeat prescription via NHS app on 17th September, the prescription had been issued the same day. I went in today to pick it up 24th September...it will be ready in 15 minutes. Went back 15 mins later and it still wasn't ready. Last time it was the same scenario. How far in advance do you need to order if they can't get it done in 7 days. Changed my pharmacy.
September 2023 by Shelley Lodge
I don't know whats going on, the service has become so poor here. Last week my Mum went for her repeat prescription, waited in massive queue only to be told they were behind and to come back in half an hour. Went back in half an hour, waited in huge queue again and they hadn't done it so waited another half an hour only to be told they only had half of the prescription so come back next week. Went back yesterday to be told it would be at least an hour. Only seemed to be 1 member of staff on. Mum is going to move pharmacy as soon as she gets the outstanding medicine.
September 2023 by Jan Hicks
Sandal Asda is unacceptable in dealing with repeat prescriptions. It's deteriorated badly since moving into it's new premises. Prescriptions are never ready even when you leave it a few days. I went to pick up an inhaler and they said it was out of stock and they could order on Monday. They had had the prescription several days and it should have all been sorted. Not good enough. I took my prescription back and took it to another chemist and have changed to a different pharmacy for my repeats. No I don't do Twitter or Facebook to send details. I have voted with my feet.
September 2023 by ian mckillop
Absolute joke of a pharmacy. Wanted some eye drops for an infection that I knew was starting as I?ve had it many times before. These jokers said that because the infection wasn?t visible that I should see a doctor. (Doctor has always said to use the eye drops when they were only available on prescription). They would not allow me to buy the eye drops. Looks like I will wake up in the morning with conjunctivitis due to the very unhelpful and matter of fact person behind the counter. I thought we were supposed to know when we have a problem with our bodies. I know this problem and I know prevention is better than cure as I have done previously.Thank you Asda pharmacy for being so unhelpful.
August 2023 by Claire Gay
This team is marvelous, so busy but always courteous and helpful. Unlike some patrons. I've tried prescription delivery services and a different online pharmacy but I've returned to asda chemist as there may be a wait to pick up my prescription but they are reliable.
August 2023 by joanne Thompson
Totally incompetent. Gave me the prescription back as they had no stock. I questioned that the prescription was a dispensing token and could this be used elsewhere? They clearly said yes it's ok to use. Just come to a pharmacy who stated they can not use it. Asda need to return it. On the phone now ringing and ringing with no answer. This is not what you need when a family is on end of life. Rang 12 times in total with no answer. Huge queue on arrival. Waiting 30 minutes. Rang the pharmacy whilst I was there to hear no telephone ringing. They've clearly turned this function off. They stated they had claimed and apologised. Its not good enough.
August 2023 by John Richards
Rubbish service. Ordered my medication over a week a go as they recommend and it still hasn't arrived.What a joke of a pharmacy. What happens if people need that medicine on the day. If it's not here tomorrow I will be filing a formal report. This has gone on long enough.
July 2023 by Anthony Bailey
After reading some horrible reviews I felt I had to say that these girls are working really hard to get everything done, they have always been happy and courteous even under considerable pressure, it?s obvious to me that Asda need to look at getting more staff in the Pharmacy then hopefully the bad reviews will disappear
July 2023 by K E C Mayson
Went to pick up repeat prescription and was told it would be 45 minutes. Went back after 50 minutes to be told it will be 30 minutes. Advised I had already been told 45 minutes and staff responded with "well its a lot of items" no apology no decent customer service. Advised I would return the following day. Went back in the afternoon and was told it will be 15 minutes because it still needs checking. This happens repeatedly. I watched staff being rude to other customers in the queue. If you want the staff to be treated respectfully then they need a lesson in customer service.
July 2023 by Sam Cox
Absolutely ridiculous queued for one hour to pick up a prescription that had been ordered 8 days previously...this was the third attempt...the assistant was serving 1 customer disappearing out the back for 10 to 15 mins and then still telling them she'd check to see if they had received the prescription....meanwhile the queue was out of the door...I won't be ordering to this pharmacy any more
June 2023 by Emma Thompson
If I could rate this pharmacy 0 stars I would do. I have never known such an incompetent slow moving pharmacy as this. Assistants are slow regardless of long queues with no sense of urgency. They rarely apologise for your wait times, aren?t overly polite and friendly and then despite queuing for 20mins upwards, often struggle to locate your prescription and this is when they have filled it?more often than not you find out they haven?t yet filled it despite having had it for days?.and then have the audacity to then say there will be yet another 30min wait for them to fill it on the day it?s just not acceptable. Read all of these reviews and sort it out Asda Wakefield.
June 2023 by Kelly Gian
Shocking. Had my prescription sent on Thursday still not ready to collect on Monday, then told 40 minutes to wait while it was prepared. Absolute joke.About as bad as the time they said they had given me my medication, I was called a liar by the pharmacist when I said I hadn?t collected it, then 30 minutes later found it on the shelf. Will be moving to a different pharmacy ?
June 2023 by Nuit
I'm sorry to say I'm not going to be using this pharmacy.The staff are friendly but way too busy.I went to collect my prescription, they didn't have my medication, so they had to order it, and asked me to come back the following day.I came back two days later, just to give them some extra time. Guess what?The medication wasn't there, and I was told to come back two days later. My guess is they simply forgot to order it.I wish they took these things a bit more seriously as people might run out of medication, and it adds a lot of unnecessary stress to their lives.I will be going elsewhere, unfortunately.
May 2023 by Mary
I'm sorry to say I'm not going to be using this pharmacy.The staff are friendly but way too busy.I went to collect my prescription, they didn't have my medication, so they had to order it, and asked me to come back the following day.I came back two days later, just to give them some extra time. Guess what?The medication wasn't there, and I was told to come back two days later. My guess is they simply forgot to order it.I wish they took these things a bit more seriously as people might run out of medication, and it adds a lot of unnecessary stress to their lives.I will be going elsewhere, unfortunately.
May 2023 by H Bee
Incredibly rude and incompetent assistant this afternoon. Plenty of other pharmacies, I won?t be using this one again. Maybe teach your staff manners?