Went into start a new joint account 1.5 hours before closing.Staff uninterested, no acknowledgement to customers as they were to busy in thier own conversation.Fobbed us off saying it could only be done online.Went to halifax and received amazing customer service from the second we walked in the door.
April 2023
1 person on the till, waiting times are ridiculous. 3 staff walking the floor unable to serve anyone due there only being on till!!
March 2023
Visited branch to sort out an app problem. I didn't have an appointment but I couldn't have asked for better service. From the staff on the ground floor, to the advisor who saw me upstairs. The problem was resolved and I was able to complete my transaction.I found the level of customer service and support exceptional and... read full comment