December 2023 by Makinde oluwadamilola
Very good
August 2023 by welid abdelkadir
Best place to work with lovely people.
April 2023 by Darren Else
Goods in 5***** in and out full load thats how it should be done unlike other companys
April 2023 by Edward Jones
If the word useless comes to mind then that's it . Bit sad really not impressed!
March 2023 by Phil Crookes
Brilliant yard staff
October 2022 by danny phillips
The staff here run around shouting obscenities through rolled up magazines. It's audible outside the offices. Products are a bit run of the mill.
August 2022 by Jan Stanley
Excellent staff, excellent service, excellent quality
May 2022 by Adele Deacon
I would just like to say all of the staff in the Feltham Store in London are always so polite and caring when you visit the shop, I had some helium balloons which I purchased from an online website and needed them inflated, so I took a visit to my Feltham Shop which is where I live and they could not do enough for me, all of the staff were polite at all time and I commend them all so very much. They inflated my balloons for me at a resonable charge and when I left the shop to go back to my Venue which was just across the road from the shop one of my balloons had gone down, so I phoned the shop and they very kindly told me to take it back to them to be inflated again. The staff were so good at all times with everything I wanted to know. The only reason I did not purchase my balloons from this shop was because they did not have any 80 red and black balloons which was my colour scheme for my 80th Birthday. I hope this review will be perused and that the staff will get a commendation from head office, Kind regards, Mrs Adele Deacon
December 2021 by Debbie Kabbani
No customer service.Faulty order. No one answers emails. chat lines are cut and ignored disgusting service !!!!!!!!!
July 2021 by Greg ?No 3 Amazon Reviewer Uk? Dessar
The company are fast to take your orders online but nearly 2 weeks later no order that was placed on the 2nd December 2020 .I cant contact anyone on the phone ,they dont respond to there email.There Facebook messenger again is not responding to me in fact a bunch of thieves.I will be looking at suing them as to let someone down before Xmas with a order is disgusting.....Not fit to trade Online ..
July 2021 by Carole Dean
I purchased some Christmas cards on line they arrive on time cards were brilliant excellent service would highly recommend
July 2021 by Yvonne gosling
I ordered goods for family birthday for next week. I paid for next day delivery but the goods came two days later. I emailed card factory customer service and was told that there are no next day delivery and deliveries are not guaranteed to come next day. I also asked for my next day delivery monies paid to be refunded. My family also ordered goods on 02/02/21 for next day delivery and received an email from card factory stating that the goods will be delivered on 11/2/21 which is after the birthday. This is bad Customer Service if we know there would be no next day delivery services we would order two months in advance. My family and I both tried to contact contact Card Factory on their online Chat and it do not work. We are very disappointed and annoyed that the goods are to be delivered after the birthday.
July 2021 by Lisa Millward
I visited Dudley High Street Branch on 05.08.20 late afternoon. The shop was empty of other customers which was unusual, it's normally very busy. A young female and male staff member were tidying & stocking the shop to prepare for closure. As I was browsing I could hear another female shouting at them from out the back. They quietly commented to each other that they 'feel like they are treading on eggshells and can't cope with anymore abuse today'. As I was taking items to the till walking through an aisle a small elderly member of staff whom I presume to be a manager or supervisor came out into the shop shouting an absolutely appalling barrage of verbal abuse and orders at the two staff, completely unaware that I was in the shop. The young female went into the back possibly upset. When I walked to the till the old female was clearly embarrassed that I had been present but did not apologise to staff or myself for her conduct. As I was unable to put my items on the till desk due to it being stocked with clutter for sale. (Please change your policy on this Card Factory as customers do not like it). I accidentally knocked over several bottles of gel and picked them up. The old woman who was serving me scowled at me and snapped "we haven't got carriers". The male staff member clearly embarrassed by this deflected by exclaiming that it is pouring with rain and suggested a clear dustbin bag which I kindly accepted. I am completely appalled by the older woman's conduct, she clearly isn't professional, clearly doesn't enjoy her job, an advocate of good customer service or quite frankly a people person. She is nothing short of a vindictive bully! No one should have to work in this environment, quite frankly she deserves a full disciplinary, to be moved branch and monitored by senior staff. I have given 2 ratings for this visit. 1 star is due to the abusive elderly female. The other 5 star rating is for the other two staff who would be a pleasure to have on your team. For the kindness & thought of providing a bag to a reguar customer. ( Edit: Unable to post as 2 separate reviews).
July 2021 by peter james
This company has a policy that says because Scottish bank notes can be forged they will not accept them in any of their stores!What rubbish. They are legal tender and just as secure as English notes. You phone head office and even though ?your call is important to us? no one after 20 minutes answers the phone.
July 2020 by Liam Wheeldon
Really good place they make u feel like home
