March 2024 by Angela Bateson
Crap place always 1 on counter when verybusy an no self service working may aswell shut
February 2024 by Julie Richardson
Terrible customer service ! Been to the post office twice this week to return a parcel? Yesterday chairs were in front of the post office yet people were being served? we were told it was closed and when I asked why she said ? a technical error? went today and 2 customers were being served but the chairs were sealing the area off! When I asked the young man serving on the till at the front of the shop why it was closed he shrugged his shoulders and said ? personal circumstances!!!!! WHY is it closed!! They are paid to deliver a service to the people of Wakefield !!! Most staff very rude? obviously didn?t go to the post office charm school! !! Disgusting!!!!
February 2024 by Kathy Gasperoni
Bad customer service as they need more staff to keep this post office open!!!!!. Went there twice in a week and it was closed due to the lack of staff.
January 2024 by David Bret
Very poor. Went in Saturday 10.30. Chairs in front of post office section, told they were closed. No explanation. Only half a post office to start with now they've closed the big one, and the one in W H Smith dreadful, queues most of the time.
January 2024 by Lynne Harrison
I bought 10 one for all vouchers for birthdsys and xmas. Some receipts said £0.00 loaded. The young lady in the Bureau de Change had endless patience sorting them individually to check which ones did not have money on, on a very busy day. All done with smiles. Cannot praise her enough.
December 2023 by Ersen Isik
It's Friday couple days to Xmas and only one staff for entire post office!! It's main office in Wakefield.
December 2023 by Richard Ingram
I just like to say a big thank you to the staff I called in on the 11th Dec to get my driving license renewed including photo .When I arrived there was 13 people in front of me but the staff were so efficient it took no time at all to get to my turn .The lady who served me was so very helpful and her partner was very polite and friendly even though you could see theybwere rushed off their feet. I noticed also that there was another lady helping to sort out customers too .Seems to me it's a very well run and friendly well organized post office My new license has just arrived today 20 th DecemberThank you all & Merry Xmas
December 2023 by Chloe Tran
Very bad staff. She told me to stand in line then when it was my turn she told me to go somewhere else while I waited for her for 10 minutes, and this isn't the first time. Every time I come she has a great attitude. She works at the counter on the left. I don't understand why such a bad employee works there. Once it would be okay but every time I came she had an attitude.
October 2023 by Matty Wright
Absolutely brilliant service from start to finish. There wasn't much waiting to get served and the manager maisy was so helpful and knowledgeable around my query. Don't understand the other reviews, I had a great experience within this store.
October 2023 by christopher hunt
VERY POOR service received today 26/09/23 at this branchI went into apply for my car tax but with a 50% discount due to my disabilitySeems a pretty simple task when I had all the relevant info/documentsBut instead I was met with a very unhelpful member of staff who said I had the wrong form was basically dismissed.Not very good considering THIS branch is the main one.Thankyou Post Office ??
September 2023 by Ilona Baines
THIEVES! STOLEN MONEY FROM BIRTHDAY CARDS. DO NOT USE!! CARDS ALL OPEN AND NO MONEY.
September 2023 by L S
Staff at this office are unfortunately very rude and unhelpful.I had a damaged banknote, which I had initially taken to my bank for replacement. They couldn't do this as one of the serial numbers was missing, but advised the Bank of England would if I posted them the note and a mutilated note form.The intranet at my bank wasn't working, so they advised I ask the Post Office to print it off and post it.I politely explained my situation to one Post Office team member, who refused to print the form (accessible with a single internet search leading to a PDF) initially on the grounds that the Post Office is a separate entity from the banks. She later remarked that 'it wasn't her job'.In the meantime, guessing at the 'work to rule' style rebuke, I commented that incidents like these are why the high street and public services are dying, and left. A neighboring building society printed the form for me, whilst my bank was happy to photocopy my ID card needed for the form. I still needed to post the form, so returned to the Post Office.After buying the stamp, a different Post Office colleague and the original one accosted me and demanded an apology for my earlier comment. They also said I ought to go to a different post office and literally started name-calling, so I asked for my envelope back.Unfortunately, therefore, I would advise avoiding this post office at all costs.
September 2023 by Karla Mitcham-Brook
Leesa is fantastic, always makes sure there's plenty of change for us business customers, always super friendly and helpful. The other girls are lovely too
September 2023 by Angeline Brook
Leesa is fantastic, always very helpful and accommodating. She gives great customer service, whilst being friendly but professional.
September 2023 by Emily Wray
5 stars for Leesa for always helping our business out with change, always friendly and will help with anything we need! What a diamond!:)
