February 2024 by SpencerB 38
At first I was very sceptical about buying tools from this website because they were the cheapest I found but then I just brought them and everything turned out alright They arrived in two days, and they work perfectly
January 2024 by andrew daniel
He's a miserable old goat, almost threw me out of the shop when I told him his competitors were £22 cheaper, but they have a good stock of Milwaukee tools, I also like to shop local too. The young counter assistant is quite knowledgeable and helpful, I've bought lots from here and will most definitely be back soon.
December 2023 by J?nis Ambrass
Have uesd this companey for couple years now it was recommended by other people. I would say beast costumer service in long time they will make sure delivery goes to right addres, they even send email on Saturday and Sunday to make sure it is going right address for Monday morning. Thank you Nick from PTGB . Highly recommending to everyone.
August 2023 by carol price
Top guys very hepfull good prices
April 2023 by Lee Stakes
Just had such a bad experience with one staff member, condescending, rude and arrogant. No wonder physical shops are on the decline. I wanted to add a purchase to my company account and he acted so put out, and said I've put it through the till now. I just paid for it as a cash sale. Also went with with someone to show that there is a stocked shop close by and the comment on leaving was... that's why I buy online cheaper and no-one is rude to you. They need to sort them selves out!I won't be calling in tomorrow to buy theMILWAUKEE M123PL-401C 12V GREEN which you where addiment you are unwilling to hold for me.Already bought it online now. And saved £30. The fact you didn't want to redo the transaction says everything. And I was just asking general questions. But you don't understand customer service to offer product advice and help in making sales.I'm just upset I bought my plunge saw from you last week. Obviously just wanted my cash last week and this week drill bits not good enough for you.And I'll call you out, I hadn't even paid. You didn't want to redo the transaction.Just noticed you are responding to all negative feed back tonight.And thanks for banning me from the store. Screen shot the response and dropped it into my tool groups and WhatsApp trade chats and discords. Just to give people the heads up about using you guys.If you would like to apologies I would accept it and move on if not, I will keep my opinions.
February 2023 by Pard Shocker
Very bad customer service from their senior staff member with short hair, specs, and 1 of the longest serving members of staff, so I've been told.He is a very argumentative and rude person! He will smirk and shake his head if an issue is raised regarding there products. I spent jist under £500 that day and had few issues I wanted advice on. This guy clearly didn't care less nor about company rep, which is quite sad. This is how alot of companies fail through bad staff and managers not taking complaints seriously.As a result of this I will not be using Powertools GB again. The person needs to be taken off working the shop floor to prevent upsetting and losing further customers.
January 2023 by Wayne Nolan
Very helpful and friendly. An Aladdin`s cave if you looking to buy Milwaukee tools.
December 2022 by Sam Dearman
Lots of 1 star reviews wish I read this before purchasing. Avoid if you can!
October 2022 by mike mcateer
Fantastic service from PowerTools GB, lowest price and next day delivery. Nick also informed me of a free offer, that I didn't know about and made sure I got it even though I was officially outside of the promotion date. Very pleased
September 2022 by Daniel Goldthorpe
Absolutely poor customer service rang this company on several occasions about stock of Milwaukee staples, once they were In stock I asked them to put my name on the boxes and I would drive over to collect them. I drove 25 miles to collect the staples only to be told they had sold the ones I had asked them to put to the side for me I will never use this company again. Really disappointed
December 2021 by Tony Rostron
One star isn't enough.Really bad after sales service.I can't believe they are still in business with the way I was treated. They must rely on the tools not breaking. But when they do they won't fix them.Avoid this company.
October 2021 by The Personalised Gift
They send returned items that have been opened with factory seal ripped cut out again and put elastic bands around the packets ..Wont be buying in the future...
August 2021 by John Barrett
The most amazing selection of milwaukee and festool ever, and the prices are also amazing.All this combined with helpful and very knowledgeable staff make this my favorite place to aquire my power tools.
June 2021 by warren theophilus
I was sceptical at first after reading someone?s complaint on here but it sounded so petty I thought I?d make my own mind up and order The Milwaukee M 12 ratchet Which Im very happy with It came the next day perfect timing for cylinder head job that I startedOverall very happy that I found this siteThanks guys
April 2021 by Andrew Franklin
I've been to rex crystal today.Prices are very competitive and the staff really friendly and helpful.I've been using them for 10years now and buy all our battery powered tools here.I really appreciate the service I get here.
