November 2023 by Beth Carter
The customer service I received from Kasia at this store was exceptional. She spent a lot of time and effort finding my perfect holiday and did so without it feeling like it was just her job. She genuinely cared about ensuring I found what I was looking for. Would recommend 100%.
November 2023 by Alastair Thirsk
Fantastic service today from Kasha (apologies if spelled incorrectly, we spoke on the phone so didn't see a name badge). We needed to enquire about making a couple of changes to a holiday booking for next year and having really struggled over several weeks to get advice/guidance from the TUI call centre we rang the local shop to see if we could come in at the weekend and try and do it in store. "No need" said Kasha who took the details of our query and after chasing this up for us with a few different teams within TUI, rang us back later that day with all the answers, and then made the necessary change for us. Shortly after that we received the formal confirmation email. It is an expensive holiday so had been causing us some anxiety but all of that was blown away by Kasha's prompt and incredibly helpful intervention. Brilliant!!
September 2023 by christine hall
Excellent Shop and Customer Service from Alex who we have booked with today. Really pleasant experience and surroundings. I would highly recommend her as she is very polite and helpful.??
September 2023 by Sharon Danby
Lauren was extremely helpful when I visited the Wakefield store to book our cruise. She was very knowledgeable about the destinations. I will definitely pay her another visit in the future.
September 2023 by Bradley Ellis
I?ve been in the shop multiple times and every time I go in, all of the staff are helpful and friendly, in particular Lauren! They go above and beyond to help find the perfect holiday.
August 2023 by Diane Butler
The staff in this store are always so helpful and knowledgable. I used to book online but I now book in store as it is a much easier and pleasant experience. I had excellent service today from Alex who helped me change a booking and also make a new booking.
August 2023 by Doreen Ward
Booked a holiday in the Wakefield branch today 12/08/20230.We were greeted by a lovely young lady called Alex who couldn't do enough for us and nothing was too much trouble. She listened to all our requests and quickly put it all together and in no time had our holiday booked. She was very polite, pleasant, and extremely professional. She is definitely a credit to the Tui company . We will definitely be booking with her again and certainly recommend that her to our friends & family.
July 2023 by June Wood
Just booked our Summer break to Majorca. Lovely Sally talked us through everything. So helpful and will definitely be going back to Tui again soon.
July 2023 by Odelle
Ellie at the Wakefield store is an absolute gem! My first time booking a holiday and she talked me through everything, called when she said she was gonna call and made the whole experience easy, calming and super exciting! Thanks again Ellie
July 2023 by Lynn Shelley
Sally booked our holiday to Halkadiki she was really helpful and knowledgeable she also booked us a holiday to skiathas and one to Goa earlier on in the year, she is very friendly as are all the staff in the Wakefield store. Thankyou Sally
July 2023 by Jessica Morris
I had previously spoken to Katie over the phone and was so happy with the outcome of the call. I had a few options for my holiday, and was pretty indecisive. Katie emailed me numerous holidays that met the criteria I requested and she did not disappoint. Thank you Katie!
July 2023 by david mcmurray
Hi we came in to book a holiday this week ..Lauren tailored our holiday to exactly what we needed... it was a pleasure to meet her she was very proffesional nothing was too much trouble for her she was very pleasant what a lovley person she wasn't pushy and took time to explain everything in detail what a pleasure to meet her ! Lauren definetly ticks all the boxes ! What an asset to your company Sharon David and Violet
July 2023 by Lizzie Billington
Called this morning in a desperate bid for some help after failing with 5 different TUI advisors trying to make changes to our holiday due to my little girls allergy issues. Thank goodness Ellie picked up the phone, she was so calming and helpful and spent a lot of time going through different options and looking at the best solution for us. Ended up with a much better holiday booking for next year, with peace of mind my child will be catered for well. Thank you Ellie for your professionalism, kindness and patience.
July 2023 by Emma Farnsworth
We came in to store today and spoke to Lauren to enquire about a holiday we?d seen online the night before but it had gone up in price that day, Lauren was very helpful and managed to get us the price back down to what we had originally seen it for, and got it all booked for us. She was very helpful and friendly and went through everything with us in depth, nothing was to much trouble. Will definitely go back into store to book future holidays also.
June 2023 by Caroline Cox
I?ve booked several TUI holidays with the help of Sally at #TUIWakefield she was knowledgable and very helpful and took the time to find out what we were looking for in our holiday.
