January 2024 by Sheila Penman
I called in to Asda today the 16/01/25 at 01.30. I did some shopping and then needed to pick up a parcel. There was no visible member of staff. Another customer found one who was stacking shelves. We had waited 10 minutes. There was a elderly lady who had been waiting for a member of staff to put her shopping through the till near the parcel collection point. She was told by the female member of staff to use the self service till! She was clearly not comfortable doing this. After I had collected my parcel I helped the lady put her shopping through the till. This is atrocious Customer Service. Asda you should be able to do better!
December 2023 by Mark Kirk
No staff ,poor customer service.The one that finally came had a bad attitude as did the manager .
November 2023 by Barrie Noutch
just called in dont expect good customer service asked the lady on the tills for some cigarettes she walked off looked round the store came back behind the counter then went to a customer who came in after me (possibly an online order or parcel delivery) but surely i was first in the queue she eventually came to serve me there was no greeting there was no interaction there was no please thankyou as someone who works in retail i find this unacceptable Asda please sort this out because this isnt the first time ive had to complain about this certain lady
September 2023 by Katrina Mcdougall
The star is for the staff.The store is atrocious now, well expensive stocked items, the layout is a headache I will not return unless a emergency!
August 2023 by Richard Robinson
Great convenience good selection quick and easy to top up
August 2023 by Em
I'm actually not happy with the service from one of the colleagues today, I didn't catch a name but she was very rude about till sharing. We went to the self service checkouts, waited in the queue but my sister in law forgot something and went back to go and get it while myself and my partner waited in the queue. We got to a machine, my partner paid for his items first as we pay separately as always, and as it got to my turn to pay, my sister in law came back to us and the colleague told her she couldn't join us because there were people waiting (for cash self service might I add, and we were on card) and it wasn't fair to them as she had a full basket. So because I only had three items I was paying for, I decided to go to the back of the queue instead (which was three people long not including myself, one of which was waiting for a cash self service and one of which was waiting for a person) and in the time it took for her to argue with us about sharing the till, at least 3 people from the queue went to go on pay on available tills. I have never encountered this kind of reaction in any asda establishment before, or any other supermarket establishment for that matter. Not to mention the gentleman who went to the colleague service, pushed in front of the queue while I was talking to another customer who let me go in front of him because I only had 3 items and was paying card while he was waiting for a cash service machine.
July 2023 by Louise Hemsworth
I ordered products from this supermarket. They took my money, but didn't send all items paid for. I have tried to contact customer services but there isn't that option on the phone.. ?? I submitted a request for refund, but now can't find it.Sad when customers have their money stolen. Shocked at you Asda.
July 2023 by frances howard
There are some wonderful, helpful staff at this store. It was such a shame today to hear one staff member raising his voice threatening another staff member in front of customers. Swearing and saying he has S*** loads of money and didn't need to work there. Well done to the lady he was threatening being so professional and just going and getting on with her job.
July 2023 by Yasas C
Largest supermarket in Wyke and has friendly staff.
June 2023 by stuart6721
Been a loyal customer for 20 years. Over last 12 months gone down hill. You?re lucky to get a basket when you go in. Nobody on checkout only self serve. Nobody at kiosk. There was a woman today with 50+ items they made her use the only self serve till at kiosk. Anyone who needed kiosk cigarettes or vapes had to wait til she had finished. The queue was half down the aisle Staff more concerned with scanning plastic bags so people don?t steal them. Why can?t they open the big till. ?? It?s like this everyday now.
June 2023 by Martin
Staff are really helpful store is clean and tidy but no small baskets just larger wheelie trollies encouraging you to spend more in cost of living crisis poor show Asda !
May 2023 by Neal Brownrigg
Decided to give it another chance after last experience of rude staff and l see things haven't changed. Waiting to use the one "special " checkout if you want lottery tickets and kept waiting as the customer in front using the "special " checkout busy on her phone as she chatted to the two store staff, one of whom refused to serve me and reiterated that l had to wait for the "special " checkout, even though there were several checkouts available but obviously couldn't be bothered retrieving lottery tickets for a paying customer. Happily left the basket of goods behind and did my shopping next door and will continue to do so. Great way to run a business folks.
May 2023 by John Heckles
Ordered some beers and pizza on just eat.. didn?t have my beers in stock so sent a sorry card.. Had to put in for a refund which just eat have given me in credit.. That means Iv just done near £30 on f?n frozen pizza! ? why not ring and ask if I want to cancel the order? It?s you lot that are false advertising so it?s the least you can do.. Will never ever order groceries from Justeat or Asda ever again.. Absolute rip off! ??
May 2023 by S
Usually shop asda online and get it delivered weekly but pop in the odd weekend to get things for the weekend. Went in today, had our shopping on the conveyor belt on the only manned till to be told by presumably the supervisor or manager to remove all the shopping off the belt and to use self serve as they were closing the till. Asked her if we could finish paying for the shopping but it was no they needed to close it at 3pm on a Saturday afternoon. Went in a few weeks ago and same lady was shouting in the isles at a member of staff for missing a tannoy call in-font off all the customers. Shocking management, think this lady needs to be put on a customer service course. Thank you to the member of staff who could see we were clearly annoyed and came over to help us, it?s a shame the staff have a better attitude than supposed supervisors/managementEdit so I can respond to Asdas commentIt was Saturday 20th May around 3pm. Lady wears a high vis vest, around 50-60 years in age, grown out blond highlights and constantly runs around the till area like she?s on speed shouting at staff and customers
May 2023 by Sascal Pruijk
Ordered some beers and pizza on just eat.. didn?t have my beers in stock so sent a sorry card.. Had to put in for a refund which just eat have given me in credit.. That means Iv just done near £30 on f?n frozen pizza! ? why not ring and ask if I want to cancel the order? It?s you lot that are false advertising so it?s the least you can do.. Will never ever order groceries from Justeat or Asda ever again.. Absolute rip off! ??
