September 2023 by saradG5011VE
Perfect location for a quick stopover traveling between places. Good value, clean and tidy room. Our room was quiet so we were happy. Shower was good. Starbucks across the road is a plus and Free parking.
September 2023 by Jennyolivia83
It is disgusting here dirty and run down sanitary towels in the bin and dirty rooms very run down. Homeless people are rehomed here and drugs and drinking outside children running up and down the corridors we were relocated at our expense to another near by travelodge which was a little better. Travelodge customer services are rude and trying to get a refund is proving very difficult the only good thing is the lady im charge of reception who was very helpful and embarrassed for the company.
September 2023 by captainralph2003
I have never ever seen a Travel lodge so dirty. The hallway carpet looked like somebody had been sick on it and then people have wheeled trolleys and walked through it and spread it everywhere. In the room, nobody had been to clean it. There were no toilet rolls at all (just an empty toilet roll). The toilet and sink had not been cleaned. There was no hand soap. There was not enough towels and no cups. There was no air conditioning and it was SO hot, but being next a motorway it was so noisy. The beds were awful and very hard, Never ever again. This was all raised with the staff but nothing was done.
August 2023 by VoxAngelica
Our room was absolutely fine and for a motorway service area, it was very quiet. There are no parking spaces outside the hotel though and to get to it from the car park involved crossing the exit route for all cars back onto the motorway. I was glad not to have much luggage or young children.
August 2023 by philgurney2023
Dirty, run down, very poor facilities. Had one uncleaned room with no toilet paper, swapped to cleaner room but with no bathroom light! In need of complete renovation (or knocking down!). Reception staff pleasant & understanding, but cannot recommend this place to anyone.
August 2023 by MontyCJB
The room was filthy with cob webs everywhere, used tissue on the floor and under the bed, blocked sink, dirty bed linen, broken socket and like a sauna. We were moved to another room which was also dirty and like a sauna. The bed was comfy but didnt sleep due to the heat
August 2023 by B4516PPemmar
We broke down on the M4 in the early hours of the morning. Travelling with two small children, two elderly dogs and a cat, we?d resigned ourselves to an uncomfortable night in the car waiting for the AA to tow us home. I think only a parent could understand our sheer unbridled delight upon discovering there was a hotel able to accommodate us. Georgia on reception gave fantastic customer service. She was so patient and helpful, and definitely exceeded our expectations at half three in the morning. The room was clean, comfortable and good value for money, but it was the customer service that was outstanding. Very grateful to Georgia!
July 2023 by Aditheaviator
Two nights in a family room. Well looked after in a clean well maintained room. Georgia on reception was fantastic, ensuring we were ok. Good value for money. It's no frills, but as a short stay base to explore the the locality it was ideal.
June 2023 by sarahjtaylor62
Stayed at this hotel for one night. No noise at all from traffic with window closed. However this made the room hot and the fan provided made little difference. Pleasant stay with plenty of food choices in the service station and a comfy bed. Value for money.
June 2023 by Excalibur2506
Beds were a godsend after a long journey. The lodge is not clearly signposted within the services. Signage should be put up to let customers know that the services car park is to be used and walk up to the lodge. I nearly took the exit to M4 looking for the entrance to the lodge.
July 2022 by Stewart Inglis
All carpets throughout hotel all filthy the room was very tired and dusty. Staff are very helpful but wouldn't stay again.
July 2022 by Andrew Holdsworth
Excellent reception staff member who was very friendly and welcoming. Excellent clean room. Large car park in front of hotel.
June 2022 by linda humpage
Very clean and tidy staff wonderful especially a girl called Sam who was very helpful once our stay
June 2022 by Neil Mcwilliam
Great nice and quiet\\nBe better with a microwave in the rooms though ?
April 2022 by Naomi Rogers (ImRandom66)
Customer service from the lady behind reception was lovely. She was super friendly and very attentive. Look forward to returning again next month.
