October 2023 by Emily Anderson
If I could give zero stars I would. Got screwed over when they signed me up for the wrong contract and then put the wrong email in so I never got the copy. Went in to complain and got bounced back and forth between the store and the complaint line for months. Save your time and pick a different provider.
August 2023 by Abby Turton
Rude, unhelpful staff would give zero stars if possible.
August 2023 by Lucy Crumplin
Excellent service advising an older person on a New Phone package. Thank you Riah.
June 2023 by Anthony Gibbons
First Class Service thanks again
April 2023 by Sasha Taylor
Great service from staff, quick and easy getting exactly what I wanted.
April 2023 by Jacqueline Baxter
Interested staff and very helpful
February 2023 by M power346
Before I signed the contract with vodafone, I asked several times if there would be coverage in my area because I didn't have it with other networks in my place of residence, the lady said it would work great so I signed the contract and took unlimited internet £27pcm and phone. it turns out that the range is only one line and I have a problem with calls. I have already called CS several times and tomorrow I will call the last time to break the contract without incurring costs because you have not fulfilled the contract and I do not have sufficient access to the Internet. The lady also presented the capabilities of the phone by hitting it hard on the table and then claimed that the phone is indestructible. don't hire people with mental problems to work with people because that only scares them off.
February 2023 by Katie M
Don't recommend them. Three "geniuses "were trying to solve my direct debit issue for almost 2 hours! They just couldn't do it.What is more , I wasn't updated what is going on , they quietly were playing on their computers, ignoring me. This place is an absolute mess!Poor service, poor skills. Never come back there. And "supervisor" coughing almost on my face, so unprofessional, she at least should have a mask. I'm an existing Vodafone customer, please Vodafone - invest some time and money and train them properly, all this I experienced there in the shop was unacceptable.
January 2023 by Chris Fulton
Molly deserves a raise
December 2022 by Jenny Cook
Great shop great staff. Always helpful. Do good deals. ?
August 2022 by Jason Bullock
Very good contract nice stuff that explains everything well and have nice cheep good working phones
August 2022 by Mark Boakes
Better to go online, never got stock, not that helpful...
February 2022 by james North
BE WARNED: Unethical business practisesWithout a service since 10th September 2021 it's now 2nd January 20225 MONTHS WITHOUT SERVICE !!!Key points:* Contract taken out April 2021* No service since 10th September 2021 and ongoing* Highly documented case file.* No signal in my area since the start of the contract* Poor customer services & wait times* No resolution / compensationMy requests:* Immediate termination of contract with no termination fee.* Immediate refund for all months I have paid and not had any service.Having taken out a contract in April 2021 in my local store in Chippenham I have received a non-existent service. I have had no signal during my whole contract in my area. 5 months into the contract on the 10th September, my phone malfunctioned through no fault of my own. Please read my case file for more information on this. I have since been without service. The first collection was an ordeal. Having reported and arranged the pickup of my phone for examination, Vodaphone sent DPD to my home without the bag to send the phone in. This caused stress and aggravation. It also delayed the process. I then received a 'new phone' (reconditioned?) some weeks later. Unfortunately, this phone has a malfunction. It's not able to read sim cards. I followed the procedure online to register it and it failed. I then went into my local store to get another sim card replacement which also failed to work.Having spoken to customer services on multiple occasions one phone call even lasting upwards of 2 hours the problem remains the same. This being as it was when I reported the phone not working and without service since the 10th of September. My last conversation with customer services left me feeling very disheartened. The woman explained that the phone would need to be taken away for examination like it did on the 10th of September. I would then receive a 'new' phone which would be my 3rd google phone since April 2021. I wasn't happy with her response and how I've been dealt with. Nor would I be happy to receive a 3rd google phone in 8 months. Following this I then went into my local store again to speak to the manager who had no interest in helping me.I intended to leave the store with a working phone and unfortunately this did not materialize through your company policies, which leave a lot to be desired! I have been extremely patient and polite through this whole sorry episode. I have spent literally hours being thrown around Vodafone call operatives like a rag doll. I?ve been using my spare time and I have also taken time out of work in doing this and even driving to my local store on multiple occasions.I have had enough. Vodaphone have shown no responsibility, no service, no respect, or sympathy to my situation and continually pass me from pillar to post hoping the problem will go away! I have never been treated like this in a phone contract. I have kept to my end of the contract paying for the service. Vodaphone have breached their contract with me.I am now in the process of terminating the contract. Vodaphone employees have explained to me that this would cost me £461 which is more salt in my already open wound. I have taken legal advice and clearly intend to leave without a termination fee and request that I am refunded for each month I have been failed service. This being from the 10th of September and still on going.Summary:Go spend your hard earnt money elsewhere. They will and in my case breach there own contract with no regard for the customer. This company are committing day light robbery in front of our eyes. AVIOD AT ALL COSTS!
January 2022 by James Johnstone
Staff are very helpful and friendly
July 2021 by Linda Trendell
Ryan was so helpful today in Vodafone. He helped sort out my problem and gave me lots of time. He really knew what he was doing. We are so grateful. Thank you.
