November 2023 by Jane Brown
At this present time, this pharmacy is in chaos. No staff, no manager and skeleton staffed pharmacists. Patients are being spun lies such as ,' We didn't receive the prescription until yesterday'. If you look on the app, you can see exactly when the script was signed off and it's usually days beforehand. They are now six days behind. Staff have left in droves due to unacceptable working conditions. Instead of arrogantly saying ' We will just replace them ' how about actually listening to staff and finding out WHY they are leaving. They have such a bad name now that no one wants to work there anyway and patients, like myself, are going elsewhere. They need to admit there are issues, close it down temporarily and sort themselves out properly.
September 2023 by Steven Parker-Miles
Do their best and open long hours.Nothing but kind words for the staff who are polite to allcomers.
June 2023 by Dave Wise
Do not use if you want your meds. Nothing is ever in stock and always a problem with every prescription. Whatever is ailing you will get you before they get your prescription right!!!!
April 2023 by Aaron Barnes
I have only known them to answer their phone ONCE in the many years I have been collecting my prescriptions here!Despite being a long time customer, queues are confusing and change at a whim. When I go to collect I always count on being there for at least half an hour, to an hour or more, as they always tell you "it will be a 15-20 minute wait" until meds are ready, usually end up wandering the store for half an hour, then often come back and wait 10+ minutes before they finally bring out my prescriptions, and EVEN THEN they are frequently out of stock or low stock and tell me I'll have to come back in a few days once they've received more. I get the same thing every 28 days, you'd think there'd be some way for them to anticipate this and have at least one month's supply in tock for regulars!Customer service itself varies wildly, sometimes they are friendly and helpful and apologetic, often they are simply too busy/harassed to do more than give perfunctory information and no apologies. Don't seem to care when you have an urgent prescription request.Finally fed up enough to leave a review on Google. Also planning on leaving on on the NHS pharmacy site.
April 2023 by Imran
I wish half a star was possible. An obvious display of reluctance to work by staff. A bad implementation of ordering prescriptions on behalf of customers. I placed an order for a prescription over a week ago. On arrival I was told it hasn't arrived and "probably won't get here until....we aren't sure. Come back and check later." Come back and check when and how often? Why didn't you call me!? What a waste of time. Morrisons! Look alive! This pharmacy is only alive due to necessity.
December 2022 by Lizzie Doherty
If I could give 0 stars, then I would. No clear markings as to where you should queue and you get shouted at for being in the wrong place. Then I was spoken to like a piece of dirt. Rude staff will always mean I will not go back, no matter what type of business. I have changed pharmacy's and would not recommend.
October 2022 by Colin Shewring
Absolute shambles at the pharmacy I received a message to say the prescription is ready but after queuing for god knows how long I?m told it?s not ready and to come back. Than you have to wait in another queue. Awful service and no apologies for the mess.
August 2022 by Mark P
Might be an idea to remind the lady with ginger hair who was working behind the counter that being very rude to customers who are trying to be polite to her isn?t the best way of interacting.After waiting 4 days for a box of tablets to be taken off the shelf and placed in a bag and then handed to me I still had the decency to be polite.She should do the same
June 2022 by Christopher Collins
Has to be the worst stocked and slowest pharmacy in the developed world. You can queue for 20mins just to find out they don?t have basic stuff.
June 2022 by Jason Morgan
Thank you staff for always being friendly, doing your best and just being there for us.Big big thanks.
March 2022 by Country Club
What a thoroughly disappointing experience every time I go in. Long and tiresome queues that never move, staff that drag their feet and prescriptions NEVER ready on time. You are ALWAYS asked to come back. When you ask why, especially when it has been a week or so since you placed the order, the response is rude and condescending. One particular older woman talks to you like you are something on the bottom of her shoe. She should never be dealing with the public. Certainly if the average age behind the counter was halved, wait times and efficiency would improve but the staff would have to go on 'be nice to the paying customer' courses to make any real improvement.
March 2022 by Steve Paradise
When I put a prescription in to the Dr's on say Friday morning and a week later the pharmacy says sorry we haven't had time to make it up and can you come back back tomorrow and we'll have it done so why is there such a delay.In the past it's took One and half weeks too get some tablets that I was running out of.
March 2022 by Ph Rase
They're miserable as sin. Appear to detest customers and slow like you wouldn't believe..particularly the grey haired, gruff voiced older woman...a miserable experience
December 2021 by Stacey Day
Constantly understaffed, prescriptions are NEVER ready on time, no communication, they don't tell you they are out of stock and they don't order it in. You have to ring every day and chase your medication. Fed up with this awful service, going elsewhere now. AVOID if you want your medication on time!!
July 2021 by Paul H
A friendly and helpful pharmacy team: Brian listened to me and my request to return empty medicine blister packets to TerraCycle. He kindly provided a large receptacle to place them in; very pleased with this team's responsive service during these pressing times of the pandemic.
