“Visited to find another plant pot , the same as we had bought a week earlier. I was unable to locate it but with the initial help of Karen we were able to identify the exact type of pot and its whereabouts . Another member of the team, Jacky, went on a hunt for it and initially could not find it. She took my mobile number and rather than me waiting, went to look further, contacting me to let me know she had found the pot, all this well within an hour of my initial visit. When I returned, it was waiting for me at checkout. I was delighted and both Karen and especially Jacky deserve praise for their excellent and friendly customer service. A huge thank you to them both!”
Garden Centers
“Visited to find another plant pot , the same as we had bought a week earlier. I was unable to locate it but with the initial help of Karen we were able to identify the exact type of pot and its whereabouts . Another member of the team, Jacky, went on a hunt for it and initially could not find it. She took my mobile number and rather than me waiting, went to look further, contacting me to let me know she had found the pot, all this well within an hour of my initial visit. When I returned, it was waiting for me at checkout. I was delighted and both Karen and especially Jacky deserve praise for their excellent and friendly customer service. A huge thank you to them both!”