February 2024 by brooksjohn10
Letter posted to me on 7april still not arrived and its the 14th ....
September 2023 by jb
I would leave no stars if I could. They say they deliver parcels but don't!!!!!! No way of contacting the sorting office. What a joke. Still manage to pay the Director's millions though.
April 2023 by AD V
Id give 0 if was an option!Ebayer sent item first class Tues 28th. Now 5th April still not arrived!I tracked and just shows as whete posted from. I then tracked by RM tracking on telephone. It states received item.I then just spent 35 minutes in a queue to speak with someone.Apparently, they're supposedly short of staff and no deliveries today. However, there was a RM van drive up my street and park opposite, so I told them this.Lady explained that these items don't like new machines and have to be scanned by hand . So it takes 7-10 days.She said you should be told this when you post items. I said I've never been told. So basically, we're paying for a service we aren't getting, and they can't provide! Yet still hiking postage costs. No second or first, just when they can be bothered to deliver.She said fingers crossed it comes tomorrow. Ive registered a complaint as I cant even collect from sorting office as only open 8-10am! Ridiculous times.
March 2023 by gareth naffine
Absolutely useless open a mere 2 hours 8-10am 5 days a week . No parking for customers and this is where my redirected mail goes 11 miles from my house . Appalling service by Royal Mail ! Get with the times like other couriers before you go into administration as your services are outdated and overpriced!
March 2023 by Bo Ma
It would be useful if they are open just 1 hour extra in the afternoon! 8-10am is not good enough!
October 2022 by Carole Tan
If you're planning to go to the Delivery Office to collect an item of mail that couldn't be delivered to you by Royal Mail. Please read the card they put through your door carefully. You'll notice that you can request the item to be delivered again, or can collect it in oersont at the delivery depot office for a very short period in the morning before 10.00am. So be sure to get there early!
October 2022 by Lisa Croucher
Need proppa signs to see where your going went to the bit where all tha staff were working and a nice lady pointed the right way round
September 2022 by Jamie Whiffen
They received my car part which was to delivered next door to them in the Industrial estate only for them to say sorry we've sent it to the international return depot in Belfast where it was discarded because it wasn't a passport or worth over a set value. Thank you royal mail for wasting everyone's time and money. 10/10 would burn money again :)
August 2022 by Jamie Walden
They received my car part which was to delivered next door to them in the Industrial estate only for them to say sorry we've sent it to the international return depot in Belfast where it was discarded because it wasn't a passport or worth over a set value. Thank you royal mail for wasting everyone's time and money. 10/10 would burn money again :)
December 2021 by Jason Pickering
Would even give u minus stars, disgrace ur parcel is ready please come collect it, no opening times on the collection details drove all the way from Malmesbury as the website said ur parcels in BassettNow message saying it's in bloody malmesburyROYAL MAIL HAS REALLY GONE DOWN THE PAN
November 2021 by Michael Page
Would have been nice to know that the opening hours to collect parcels has been restricted to such an extent. Wasted journey - but the dog got a walk!
November 2021 by Austin Clarke
Their Web site said it was open so made the 14mile trip only to find out that they have changed the opening hours and not updated their website. Thanks Royal mail for the wasted journey. Please update your website.
November 2021 by David Holmes
They had two parcels to deliver from the same company, sent on the same day and both out for delivery today. One was delivered and according to their website, the other returned to sender as the recipient wouldn't accept the parcel. No-one has been in today so I don't know who denied receipt.
June 2021 by Steve Fairbanks
Would be good it they were open. I work so bloody difficult to get there during the extremely limited opening hours. Not a customer centric service
November 2020 by karl smith
Awful opening times during Covid every other business running on normal hours a huge company like this this any excuse to not open! Not only that on Wednesdays its closed! how do you send next day delivery's then? You can only drop them off at a customer service point would have expected better!
