January 2024 by My Review
I've always enjoyed the food and drinks here. Today, I popped in for lunch and tried the meatball wrap. The staff were friendly and quick to serve me. The only thing I would say is that the seating could be a little more spaced out as it feels cramped when it's busy. It's good for people watching whilst drinking tea.Wheelchair accessibility: The is a disabled toilet on the ground floor.
December 2023 by Kate Stubbings
Not enough seating for a shop in such a popular location. Staffing is badly organised with only one barista first thing in the morning. They clearly struggle to process orders and make drinks for customers who are picking up on their way to work. This shop also often has stock supply issues but doesn't address this. For example, the vegan Christmas sandwich that launched at the beginning of November is still not available at this location, nor is there any information about when it will arrive.
November 2023 by Jazzmatizer
Is it best practice to tell customers "we are closing soon", when there is still 25 minutes left until closing time? This has happened on a few occasions.
October 2023 by Raf Zof
Three coffee plus croissants £18.35! Too expensive. Coffee should be hot not warm!
August 2023 by JanOakman
Usual good food and drinks as I expect from Prets, and the staff are nice. HOWEVER, the gender neutral toilets are an absolute no-no as far as I and my friends are concerned. Won?t be visiting again.
August 2023 by Nicoleta Sima
I was always welcomed with a smile in this place. Special thanks to two charming members of staff. Their service was amazing. My daughter loves your cafe so special thanks from her too.
August 2023 by Sally fred
I popped into Pret today for some Lunch which I chose to eat in. I selected a Tuna Melt Sandwich, a dessert and a coffee. The server took the sandwich and said he would heat it and bring it over to me. 25 minutes later, no hot sandwich. I rejoined the queue to request my sandwich. At least 5 minutes later it was brought to me. It had been heated and left on the side for at least 20 minutes, so although the cheese had melted the sandwich was not cold. I ate it because by this time I was hungry. I did not complain in store, because it was almost impossible to get the attention of one of the servers - there were at least 4 of them. A very disappointing visit. I will not be returning to such a badly run outlet.
July 2023 by Rushel
I've just moved to Salisbury and spending a Saturday morning getting work done in Pret has been one of my favourite things to do the past two months. The staff always greet me with a smile and are always polite. The runners are always making sure the tables and floors are clean. The bathrooms are clean. The wifi works and is fast enough for the work I need to get done. The Barista will sometimes chat if it's not too busy and even gave me a free drink once, which made my day! I tried a smoked salmon sandwich for the first time today and it was amazing. Their croissants are the best. I accidentally left my water bottle there (outside the shop) a week ago and the gentleman who was working alone when I visited was kind enough to put it aside so I could get it back. Not a single negative thing to say except that service is obviously less personal when there's a rush, but even when there's a long line I've never had to wait more than a minute for my drink.
July 2023 by James Coulthard
Staff can be particularly rude in this store, especially if you have the Pret subscription and are using it more than once per day. Although on the flip side, the store and toilets are much cleaner than the Costas in Salisbury.
June 2023 by Arthur Reynolds
Used to be really good but lately, wrong order recieved, service is ok.
June 2023 by Aurelia Pokutova
I and my husband stopped by this particular Pret for a quick bite, and I was shocked by the subpar customer service provided by one of your employees, a dark-haired, snarky young lady who seemed more interested in talking on the phone and being monosyllabic when taking our order. I'm sorry, but despite the consistently good cuisine, I have to only award it one rating due to that particular member of staff's terrible attitude. If we notice that she is working another shift, we won't return.
June 2023 by Peter Hangur
During a family trip to this lovely cultural city, I went to the Pret a Manger there. I believed that the comfort, friendliness, and beauty of the city would also be reflected in the stores. This wasn't the situation. A brunette woman, same age as my daughter, yelled at me in the middle of the whole store with my family present to place my order quickly because she was supposed to take a break, usually me being a kind and understanding individual. I don't believe this is how you handle your clients. I'm disappointed about this, but the food and drinks are still of the same high caliber as the rest of the Prets! Thank you for taking my feedback into consideration!
June 2023 by Emy L
The young brunette girl was extreme rude! I think she also had some problems with the language ? Please have professional staff!
May 2023 by Gabriela Omar
Yesterday I have visited the shop I ordered a cappuccino what was delicious. However the man that was attending alone was extremely rude, he actually raised his voice when I asked for the price extremely rude I am not coming back for that guy. Be aware girls
April 2023 by Shirley J
Food always good in Pret for a light breakfast had the yogurt with fresh fruit on top Danish pastry also fresh orange juice and muesli with grated apple and pomegranate seeds lovely clean store and staff very friendly and helpful