April 2024 by Vincent
Came in today to book a luxury 14 night stay in Mauritius and Eleanor who had been helping us find the perfect one was amazing. Given the fact she is brand new, the fact she knew what she talking about and really convinced us that the hotel we chose was amazing. Well done Eleanor!!
March 2024 by Lucy Schofield
Firstly this company cancelled the flight to my friends wedding. This meant we all needed to somehow try and get a refund. When calling the store (like i did when i paid my deposit) I was told over and over again to return to the Salisbury store to get my refund. I never actually went to the store to make the payment and don't live anywhere near salisbury to make this happen.I then made the journey to go to another TUI store in my local area to get the refund. The lady in the store told me all she had to do was press a button and quote "don't understand why they couldn't have just done this on their end". I have then been informed not all of the money came back to me because it was made in two payments. I called the other store again today and they were very happy to help me get the rest of the refund over the phone, as the deposit didn't get refunded to me on the first occasion.Seems like the Salisbury store just couldn't be bothered to help me out and fill out the online form like the other store was happy to do. I spoke to the Salisbury store multiple times to say I cannot come into store to get my refund and not once did someone offer to help me by filling out the online form. Companies like Tui are very happy to take your money but make it very very difficult for you to get it back once they've cancelled your holiday. I wouldn't recommend these people to anyone.
March 2024 by Linda Sparke
What fantastic service received in store with Hope,Lisa & Ellie! Thank you girls!
February 2024 by Sandra Bottomley
A big Thank you to Ellie & Hope for being patient and getting me the holiday I wanted. Nothing was too much trouble. Once again thank you.
February 2024 by Sally Knight
Yet another fantastic trip to book a holiday, excellent treatment with Lisa as always.
February 2024 by Paul Huff
We have used this store for years, always excellent service no matter who you speak to. Our special thanks go to Ellie and Gemma for their patience and understanding who seem to know our needs before we do. We have booked dozens of holidays on their recommendations and have never been disappointed. Thanks team TUI.
January 2024 by Shelley Sharpe
The girls in Salisbury are amazing, Lisa and leah make a great team, they always find me something amazing!
January 2024 by Angela Reader
Great service really helpful staff
January 2024 by Mal Williams
Very welcoming and friendly, found me a perfect holiday and I can?t wait to go.
January 2024 by Anna Dudman
What a joy it is to visit and book a holiday through TUI in Salisbury. All the staff are so helpful and kind. Leah and Hope went above and beyond this morning and didn't make us feel inadequate for not doing everything online. Long may TUI continue to have a presence in Salisbury. Thank you girls, you're stars.
November 2023 by Melissa Brown
We went in looking for a family holiday theres 5 of us in total. Lisa recommended the holiday village in turkey! It was AMAZING! We went mid October weather was lovely 29° every day! The hotel was everything and more myself and my husband where taken back at just how good it was even the food! The food was 5 ?? especially as an all inclusive resort it can be touch and go but this place was amazing! The entertainment swimming pools. Lisa did am amazing job and we awill be booking again for next year . Excellent customer service
August 2023 by Julie Hill
With the weather here being so depressing I decided last minute that we had to go away !! So a trip to tui salisbury was a must. After a couple of searches Ellie S found us the perfect getaway we needed ..and met all our requirements of local airport short flight time & fabulous location in Menorcawill highly recommend Ellie S & tui salisbury for a seamless quick professional approach to our last minute holiday
July 2023 by Cloud Striffe
Booked our honeymoon with Gemma to Boa vista, was very helpful and informative at the shop, we left feeling so satisfied and excited for our honeymoon! Which was absolutely amazing the hotel was perfect. Will definitely be booking from the shop in the future.
July 2023 by Philip Hopkins
We had the pleasure of Lisa to guide us and patiently engage with us as we tried to decide where we wanted to go to. She sorted it all out for us, parking, insurance, additional on holiday day trips etc.
July 2023 by amber barnes
Just booked my family holiday to Cornwall for next year, I couldn't be more excited! Thank you for so much for all the girls in the store for helping choose a wonderful park!