February 2024 by Michael Trowbridge
Absolutely brilliant. I'm a grumpy sod and I was still impressed. Great stuff
November 2023 by Athulya Upendran
Actually I should gone through a waiting list by primary care( govt) service. This place was happy to help me free of cost for an eye check up. thank you so much for helping me and making a huge difference.
November 2023 by teresa mythen (Teasy21)
Good place , caring staff , good choice of glasses at a range of prices for every budget .
October 2023 by Bronwyn Jenkins
Phil helped us today and was so incredibly helpful and down to earth! Really informative and kind gentleman. Shame the glasses we wanted were not in stock but would definitely recommend Phil to anyone!
October 2023 by sheilah michell
CAROL at vision express salisburywent extra mile to get lens refitted so grateful wonderful serbice
September 2023 by Caroline Whittaker
Great service ;) no pressure to get a new pair of glasses as my prescription hasn?t changed much. Nice shop ??
August 2023 by Pip Zingg
Drove 40 minutes to take my daughter to her 10.25am appointment and whilst I was standing, registering myself at reception, my phone rang?. It was another member of staff in the same shop, telling me that my appointment had been cancelled due to staff illness. How inconsiderate and unprofessional. Thank goodness I wasn?t an elderly person who had paid for a taxi - there was no real apology and total lack of empathy. I won?t be coming back.
June 2023 by Kevin Prince
Examination was on time ,thorough and well explained. Sales was efficient, friendly and professional
June 2023 by Ben Grenger
Very efficient and professional. Exceptional service from Fay, dispensing optician.
May 2023 by Jayne Bellamy
Staff are very friendly and helpful. Very good range of glasses to choose from
April 2023 by Martin Casey
Very good experience when visiting last week. The whole team were friendly and efficient. My optometrist was Sam, who is clearly very experienced and competent - highly recommended.Update: March 2023:Still very good. The optometrist this time was Thomas Emuh who is obviously experienced and very competent. Jessica, who organised new frames etc. was also very competent and helpful.
March 2023 by Robert Wheatley
Problem identified and solved without any drama. I prefer honesty. Been with Vision Express for 13 years and always had good service. The real measure of service is how problems are solved.
March 2023 by Dominic Young
I went to vision express today for the first time for an eye test and was so impressed with the service I received,everyone was so helpful, the optician was great( David) I will definitely recommend to everybody, thank you all for a great helpful friendly service! 5 stars from me?
February 2023 by Helen Vickery
Wonderful experience, and my optician was lovely, so informative and professional. I learnt lots during my eye test too, every day is a learning day :)
December 2022 by Dr Helen Ahern
Truly the best customer service I have ever received!! Carl, the store manager, served us & I simply could not fault a single thing. He subtly identified my difficult financial situation without me really saying very much at all. He was incredibly kind & compassionate. He treated my 11 year old daughter as an equal & explained everything in such a relatable way. He obviously cares about making sure his customers leave with what they need, not trying to upsell anything unnecessary. All the staff were polite & respectful. I am very grateful for the care we received. Their competitors could learn a thing or two! Thank you very much.
