November 2023 by Issy Rouse
The optician that saw me was absolutely lovely and really attentive. I appreciated the time he took to carry out my eye test and answer any questions I had. It?s not every day you come away from an appointment feeling someone cares for your welfare, but I have to say Boots really do look after you. Fantastic service x
November 2023 by tony crockett
Good optometrist examination- he had read my notes and knew what my anxieties were and reassured me; very professionalKirk was very helpful and patient when I was choosing my spectacles
November 2023 by colin morrison
The Optician was very thorough and explained everything in detail. .. and the person I saw for new glasses, was friendly and efficient..
October 2023 by ian maslin
Professional service, nothing was too much trouble.
September 2023 by Martin Wiltshire
I normally do not offer reviews. However as the service offered today 30/8/23 by Chun Leong (Seb) at Boots (BrunelSwindon )was excellent . Seb went to great lengths in ensuring I understood each of the process, putting me at easy , explaining the outcome of each test. Not only in my opinion a excellent Optometrist but great asset to Boots / Specto Ltd.Thank you Seb
July 2023 by Gareth Hacker
Excellent customer by Jose and his team especially shaya who took the time and patience whilst I chose 4 new pairs of stunning glasses.I would definitely recommend coming to this opticians ?
June 2023 by Rosie May Kew
I was seen on time and was given excellent service from Jose who was very helpful. I was served by Marium when I came to collect my new glasses and she was so kind and very knowledgeable too. From start to finish my experience in store was 5 star.
June 2023 by Bim Rai
Great welcoming, comfortable test experience with King, Celina was very awesome when assisting my glasses and patient too. Overall smooth service and experience :)
June 2023 by Lan Chang Perks
Excellent service, caring, with gentleness and smiles that put clients at ease.
June 2023 by Chi
Friendly staff, very informative. Stress free experience
May 2023 by Steve Woodman
Fantastic post sales and customer service received this afternoon. Store manager, Jose, went above and beyond to aid me. Great experience.
April 2023 by Julie Blackwell
Really impressed with service, two pairs of glasses ready within a week and excellent advice and fitting.
April 2023 by Jacquie Mordak
My husband and I had our eyes tested at Boots, I would totally recommend. All the staff were friendly and welcoming, the optician explained everything and gave my eyes a thorough test. I don't usually enjoy choosing and buying the glasses but the practician manager Jose was excellent. Why go anywhere else!
July 2022 by Umaraj oi l87t Thavabalasingam
Recently had my eyes tested by Kajani and was assisted by Tanvi Patel. Both done a great job, excellent customer service skills. Great asset to your company.
March 2022 by Lucia Cabrera
Unprofessional treatment. I ordered my lenses on January.Called to the store many times, each time I was told the lenses were in their way and I just need to be patient.After 3 weeks waiting I went to the store and discovered the order was cancelled because the lenses were discontinued (nobody made me aware).Then I was offered new lenses but I had to try them, so they ordered the trial ones.The trial arrived and I was in isolation due covid so I asked if they could post them to my home and they said they will.1 week later nothing arrived in the post so I called and the lady on the phone told me they hadn't posted them yet, apologized and told me she will do it straight away.4 days later and still no lenses.I went to the store, claim refund and I asked for my prescription.Surprise! The prescription date was expired... So or they falsified the date so I couldn't use my prescription in other optician or they "ordered" lenses using an expired prescription.Awful customer care, awful service I'm really disappointed.I will never go back nor recommend it to anyone.
