July 2023 by Rosie Campbell
I ordered a salted caramel frappe with extra caramel for my daughter WITHOUT coffee, I brought it up to my daughter (who CANNOT under any circumstances have coffee) she tried a small bit and informed me it tasted funny, I then tried it and it did without have coffee in it.I went to return it only to be told that it did not have coffee in and it was just the extra salted caramel. This is not true there definitely was coffee in there. She has ordered the same this morning and it didn?t taste as if it had coffee in.This is extremely disappointing and serious.
July 2023 by Teresa Hatton
Appalling service today. I was in hospital waiting to be seen and my husband went to get coffee and something to eat. He made a mistake in the order, which he immediately apologised for and said was his fault. The male staff member so was unbelievably rude he actually couldn't quite believe it. A lady behind in the queue was equally shocked. Given its position in a hospital where many are vulnerable or having difficult days etc, a bit of empathy and politeness goes a long way. Shocking service.
March 2023 by Ed Douglass
Painfully SLOW service!!If you?re in a rush for coffee or in need for food quickly, just don?t bother, go to the canteen opposite it?s so much quicker? even if the canteen has an extensive queue?That said it?s a Costa, perfectly good coffee and food we would just like to be served in less than a 20min wait.Regular visitor (2-3 times a week) and regularly go to the canteen opposite!
December 2022 by Mark Holdsworth
Staff very helpfull bringing my drink to a table as I was on crutches
December 2022 by 467celicas
Clearing own table all the time but it's the sanitizing - never see it - it's so random. No proper cleaningbwhen people leave. I won't be going there anymore as I get ill or worried I'll get ill every time I go there. Dirty tissues,people coughing and sneezing all over tables and sitting babies on tables !!! Nappy in contact with table, sticky tables, snot tissues on tables, tables not cleared and when they are cleared, they leave wet,crumbs,milk and coffee stains on tables. No regard for hygiene and with all the infections going around - I'm sick of it now - filthy reception for customers who have to clean their own and some toilet doors are black with dirt. Basic hygiene not there. No hygiene standards. They sell food!!!
November 2022 by Nick O
Busy (to be expected) but efficient staff
November 2022 by E9045RRalice
Was certainly not worth the £100 parking ticket. I had high hopes that this was somewhere I could go to frequently, to meet friends and work, those hopes are dashed. Will not be returning again.
October 2022 by Neil Chilton
Coffee was fine, but the queue, extended way outside the shop, so it is popular,
October 2022 by jay kay
Very bad coffee.......ordered black americano and it was watery and tasteless!
July 2022 by Degsy1967
Received an offer via my loyalty app for a free iced drink to be claimed over the following week. I scanned my app at the till and the reader beeped. But the server had thought I was paying by apple pay even though I'd told him it was a giftcard. I asked if the app had been scanned properly - he told me it had. I then asked him to check the receipt - he looked at it and told me the app had been scanned. When I looked at the receipt it obviously hadn't. I asked a second server to scan the app properly in order to access the offer. The first one had moved on to another customer. The second server added the usual points but didn't add the free drink. I pointed this out and then he outright lied to me. He said the free drink was added to the app the next day. I pointed out that this was not true and showed him my husband's phone where he'd received the offer immediately having bought a drink earlier in the day. The second server (stocky dark haired man) then repeated his lie. Instead of actually dealing with the issue, dishonest staff trying to fob off customers to cover up their own incompetence. Disgraceful. Will never visit again and we used to visit on a regular basis.
May 2022 by Jess2068
The drinks were definitely not worth the £100 parking ticket received afterwards. Will not return for this reason and would advise others to avoid!
April 2022 by Emflem01
Charged £100 for parking while getting a coffee and lunch with my twins. My friend whom I met with her baby was charged also. Beware 60 minutes maximum. The time it takes alone to get out the car and back into the car with twins get them settled in high chairs and fed already runs over the 60 minutes you are allowed to park. It is daylight robbery and I will not be back.
November 2021 by Tony Cole
One serving much too slow then someone in front ordered about 10 drinks so called it a day and walked out, rubbish service.
November 2021 by d_cooper23
I would highly recommend no body attends Costa in Linwood. I attended with my friend and my 1 year old daughter for a coffee and cake. Today received a £100 fine as they say I did not attend Costa premises! After putting this on social media 15 people have came forward to say this has happened to them. Shocking and disgusting. Seems to be a scam. Costa say it?s an independent company but I do not believe this. Costa hire this company so must pay them!!!! Imagine the people that do pay. Please please think before entering Costa. And especially Costa Linwood. I will take this to court as they are saying I did not attend Costa. Bank statement says otherwise.
November 2021 by sexyshark22
The first drink I ordered wasn't available. The second drink I ordered didn't come made as advertised. I asked for an orange hot chocolate to which I was asked if I wanted cream, my reply yes if its dairy swirl. It wasn't. My annoyance at this is every store I go to fobs you off that they've ran out of dairy swirl when in truth they just cannot be bothered to make it because whipping cream is easier. I cannot have the regular cream as my body has an intolerance to it but I can the semi skimmed dairy swirl. Then upon receiving my drink I asked where the accompanying chocolate was, to be told they had ran out. So I essentially paid shy of double for syrup (choc 2.80, syrup 50p, xmas drink 3.65). The only blessing was that it was actually hot. ?