July 2018 by Louise Turner
The assistant was very helpful. Although my problem was not resolved they gave me things to try to fix it myself.
July 2018 by Stewart Speakman
Good service noligeable staff tidy shop.
June 2018 by Stan Frost
The service I got was very good and will keep me at ee
June 2018 by clair dunn
Great atmosphere, friendly and help full staff
August 2017 by nick sheppard
I've been with EE and this shop for years ad the service and quality of customer service has been in decline every time me I go in however my last visit on Sunday 20th August 2017 left me little short of handing my phones back and telling them to stick their contract where the sun doesn't shine!
I asked a young female member of staff if I could have a phone unlocked and she simply said "you do it online! When I enquired how all she mumbled was google it and follow the instructions. I sat in the shop and after spending about 10 minutes going around in circles I asked if she could at least point me in the right direction! So she simply called to a young man who appeared to be in charge for the day and he simply said "try calling 150 from your phone and speak to an adviser! When I pointed out I thought I was talking to an advisor he simply returned to the front of the shop ad seemed more interested in perking over every young girl that walked past!
After another 10 minutes of waiting to talk to someone on the phone and being redirected I finally began to get some help. I was asked to read out a barely viable number on the back of the iPhone and explained that I could not read the number due to not having my spectacles with me so I was then advised to seek help from a member of staff, so it all started again: ask young girl, young girl calls young boy who scribbled the number on a piece of paper without so much as muttering a word or even making eye contact with me.
I explained to the advisor on the phone as to the lack of customer service in the shop and he advised me he would make a note of the events. I started to gather my belongings and didn't even get asked if everything was sorted or even acknowledged as I left.
The two members of male staff seemed to be more wrapped up in constantly adjusting their clothing and fiddling with their hair and flirting with young girls and the young female member of staff seemed to have the intelligence of a house brick. I wouldn't advise anyone bothering with this shop and I only hope that this event is not a representation of every shop in the UK because if it is i shall take my custom elsewhere
