March 2024 by Vince Pike
In Mum's ear, a wax blockade grew,Arlie came with tools anew,Gently clearing the stubborn gunk,Ensuring not a trace was sunk.Mum's relief shone in her eyes,Grateful for Arlie's skillful tries,Clearing the way for sound anew,Mum's excessive ear wax bid adieu.Superb Service, friendly staff
February 2024 by Kiyleeadrian Leach
just been trying to ring rings throu then that hang up on you and tack the hand set of the phone how rude
November 2023 by J
Very good customer service, staff are always understanding and polite, would highly recommend
October 2023 by Oliver Woodhouse
Great customer service. The manager was very understanding of my situation and went above and beyond to make sure my medication was right and supplied at the correct time. Very supportive staff and I cannot fault the system that has been put in place.
September 2023 by Laura Parsons
Horrendous customer service, never have stock of anything but don't bother to tell you until you go to collect. Just change you to similar tablets, great I've already been told by the doctors not to take that alternative as it didn't agree with me but I guess the staff are medically trained to do that (I don't think so!)Awful since it changed hands, and scary that they will get so much wrong they will end up doing serious damage to someone soon.
September 2023 by Alex Howe
Good service, had all the products I needed and the information about them ?
September 2023 by Darren Gee
Shocking. Changed to this pharmacy due to longer opening times. They never seem to have enough stock, are slow, rude and unprofessional. The only person who seems to have any idea is Michael. After leaving script for a week, I go to collect to be told after 40 minutes waiting, they don't have all the items and to go back the following day. Go back the next day, wait another 20 minutes to be told......... again some of the items aren't available. Why don't they do these when the come in and then order what's needed rather than waiting for the customer to go in and then start the whole process ? I'm a type 1 diabetic and rely on insulin, but never seem to have it in stock ready. Looking around now to find a new pharmacy
September 2023 by William O'Connell
Recently changed ownership and they no longer carry adequate levels of stock. Thankfully I am able to vote with my feet but I feel for the patients that have no choice but to put up with such appalling levels of service
August 2023 by Og W
Absolute mess of a pharmacy. They never have your correct prescription drugs even though they have been ordered at least a week before. Forget about ringing them, the phones are never answered. This pharmacy has gone dramatically downhill since Mr Patel sold up. I will never set foot in this place again!!
August 2023 by Connor Read
Excellent pharmacy?s. Medication is always ready when I go to pick-up. Friendly, knowledgeable staff. They also have a prescriber in store most days also! So can prescribe medication in an emergency when needed!
July 2023 by Kara Maslin
Spoke to 111 this morning and was referred to call pharmacy this morning, they told me it was open and it states online that it's open but I've called 5 times this morning (wouldn't be calling if it wasn't important) and no one is answering, ill now have to go in afterschool run so hopefully it's actually open then
July 2023 by Ronald Laycock
Could not have had a better service from the Home Ground pharmacy. Very attentive staff.
July 2023 by Kamil Matwiejszyn
Very disappointed with my experience at Homeground Pharmacy. They left me stranded on the street with my 5-year-old girl who had an infection. Despite spending the entire day on the phone, I received no assistance and ended up in the hospital on emergency. This level of unprofessionalism is unacceptable. I strongly advise against relying on their services in times of need.
July 2023 by André Dias
PLEASE AVOID if possible, REALLY BAD costumer service, go there to collect medication they won't let me take because they said should have collected last month, called 111 and 5 mins later was told to go to the pharmacy and collect, arrived there to been told that the prescription is not ready and to return in 1hr, return there 3hrs later to be told that they don't have it and the best thing is to return next day, more than 24hrs since been there for the first time, what a bad costumer service. PLEASE AVOID
June 2023 by mark wright
Got to be the worst pharmacy! Web site says open at 5am, got up and it's closed!!!! On line reordering is a joke, not updated so you have no idea what's going on. We pay for delivery now but never sure if it will arrive....last month's did not!! Best use another pharmacy. Disappointed to say the least!!!!!!!
