October 2023 by M Gill
The food is just exceptional, I don?t go anywhere else now. Love the collection selection
October 2023 by david frodsham
Always good service in the Cafe. Friendly staff. Scones top class.
September 2023 by s london
6.30 pm Queues in food hall, nobody on tills, 2 staff just watching customers do it themselves, I sure staff could checkout people quicker but they didnt seem interested. In fact there were hardly any staff at all, anywhere! C'mon M&S, your food is premium prices, how about laying on better till service and making self checkout 10 items or less?
August 2023 by Melissa Lamb
My and my family went to the M&S cafe and the food was brilliant but the lady at the till was a bit rude she had red hair but other than that it was a lovely outing for the family
August 2023 by Kevin Haynes
Can only complement the lovely staff in the cafe this afternoon, went above and beyond to serve me today ,which made me feel very special
July 2023 by Karen English
Poor customer service. The fitting room supervisor was too busy in an empty store supervising other areas. I was bluntly told we were too late for a bra fitting (5.30pm...but open til 8pm) and no consideration that customers shop late because they work in the day or go to school. No other help was offered and I had to ask for a tape measure. No wonder the store is empty.
June 2023 by Andy Poulton
Ordered online for instore pickup. The service worked seamlessly and there was zero wait
June 2023 by Clare Coleman
Really disappointed on my last visit!Choice in stock was low, customer service questionable and the restaurant was awful! Dirty tables & floor, with limited choice on menu & where?s the cup & saucers gone!??Toilets poor?disabled not in use so used larger cubicle in main toilet which was unclean & flush not in use & good job I was with my mother in law to help wash hands as soap dispenser unreachable for anyone in wheelchair! Poor, poor, poor! Will nor be shopping here again!To encourage people to shop in store, rather than on-line & to keep these shops open, then M&S truly need to make sure they deliver the ?good old fashioned service? they use to deliver!
June 2023 by Abby Pansegrauw
I want to thank the really lovely team member with blue hair, ear plugs and tattoos. I was having difficulty choosing between 2 tops as I was leaving the changing room and he so casually, confidently and kindly talked through the options with me and helped me make a decision. Thank you - great energy x
June 2023 by C KM
There are cafés, then there are m&s cafés and this particular M&S café is one of my favourite places to go to get away from the hustle and bustle of daily life. It is my sanctuary to be myself, read and drink good coffee. The food is also always good - I especially love the rainbow slaw served with jacket potatoes.
April 2023 by Gary Collins
Easy parking always a well presented store , all current M&S deals available Along with some real bargains our first place to visit when at this retail park
November 2022 by Sue Morgan
Items excellently displayed in all sections. Food Hall/Clothing. Very friendly staff in till area.
November 2022 by Keith Anderson
Went to return some items and staff member was very helpful and all done very quickly
April 2022 by Maria Hristozova
I would like to share my disguisting experience I had today from the store at Orbital Park from two ladies that work there, named Louise and Michelle C.I came into the shop with my daughter and bag of items purchased from the other M&S store in the city center few days ago, I was intending possibly to change or return some of them. The bag was green M&S one full wih my belongings and even books from library.While looking at the shelves, I noticed the above mentioned women to stare at me constantly, discussing something and laughings. I was speaking to my little daughter at my native languauge and didn't pay much attention hence it was not pleasant to feel you are watched all the time.When we were ready to move from this section I noticed the green bag was gone as it was left aside for a bit I wanted my hands free but at the sime time near enough to me. I started looking around and as I couldn't find it asked one of the boys from the stuff haven't he saw it. He said no, then I saw one of the laughing ladies to look at me again but saying nothing while she was aware I what I as looking for.I asked her then and she said it is in the back office!!!!!!!!!My personal belongings were taken with no notice just because these two have decided I won't pay for them!!!!!!!!!! I was shocked, they rudely asked for the receipt and I showed it to them. The only item I had from the store in the bag was pair of leggings I still haven't decideced whether to ake or not, and just becuse of this these to women decided Iwon't pay it! This is absolutely unacceptable and diguisting as I felt really embarrased infrot my child and other customers When they saw I asked for their names, they both hide in the back office!!!!!!Not even an aplogie!!!!!!!. I will look for my rights, while M&S need to train seriously its stuff how the customers must be treated!!!!!!!Really still shocked!
March 2022 by Norman Blake
Very poor selection in store, much better selection online, they did say you could order and collect following day but not really practical when at work. Not impressed.
