August 2023 by IRM YIK
Opened a children's account today with my daughter. The staff were incredibly friendly, helpful, efficient and attentive. Very easy and pleasant experience. Would definitely recommend them.
July 2023 by Star Documentary
Worst bank ever. Waste of time. Went there for new bank account after giving all details I never heard back from them. Don?t go there guys.
April 2023 by karen price
Brilliant staff so friendly nothing is problem
December 2022 by James Bradley
Do not let this bank have any of your money the worst bank in the world
October 2022 by Adrian Colborne
Although the App was not working, a concern was quickly rectified in branch.Open 7days a week the branches provide a great service. Highly recommended.
July 2022 by Anna Pozniak
After 12 years in uk , this bank refuse to open personal account by online application(need to open personal account on my own without my partner) . Not a problem I just done it in another one . Save your time in this bank .
April 2022 by Sam Russell
Absolutely brilliant always a service with a smileAlways make you feel welcome and make you feel part of the familyAnd they set everything up for you so you have nothing to do
April 2022 by Christopher Adams
Great staff, super helpful, leading community bank in Swindon. Thank you!
March 2022 by Zena Alesha Dhillon
Best bank in Swindon. Staff is always welcoming ,friendly,helpful and always acknowledge you .Beautiful atmosphere and has a toliet for customers which is a bonus .
November 2021 by Peter Gillies
Do not use this bank!Tried to use our joint debit card in a store today but it was declined. I first checked the card and then looked online at our account and under manage card it shows the same expiry date as the card. The expiry date was 05/20. Todays date is 07/11/21! A replacement card has never been issued!
October 2021 by David Bennett
Have only ever had one mishap which was quickly sorted.Long opening hours, helpful staff and quick turn around times.Cards and cheque books issued in branch amazing. No need to call contact centre for it to be posted in 3-5 working days like most banks.
September 2021 by Jane Whittington
Went into Swindon branch to open a Community Account. Unfortunately I didn't have photo ID and they were the only bank who would accept an alternative. Ilya was extremely professional and friendly. I was in their an hour, was offered tea or coffee (no other bank does this) and the account was set up once my colleague had gone in to give them his details. Will recommend them to anyone.
July 2021 by Gad Odogwu
Great bank!!! A 5 Star from me. The staff at the Swindon Town Center were so kind, fast and kept their promise to open the account quickly as soon as I provided the requirements. There was friendly Nikki, soft-spoken Dan, and then the gentle man who walks up to you and asks you how they may serve you, gives you a spot to wait and respect Covid lockdown procedures, and immediately makes sure that someone comes to attend to you. Nikki was so patient, listened to me, gave me good advice on stuff, was all smiles and laughed at the right time, no faking it. Dan, the fair guy who sits with his back to the street sort of, lol (or is it Dave?) speaks in a most assuring way. Great experience, really.
September 2019 by lucky dip
Very good friendly service. I popped into branch to upgrade my account and was looked after very well by a gentleman called Tom who was the one who was very helpful when I first opened my account. Tom has a very good memory and nothing was too much as he reset my security for me ..got my new card and had a general chit chat with me. Thanks
April 2019 by Ayhan Dawood
Visited the Swindon store today. I needed to see a person to deal with my account. I was told there was a 30 minute wait and there was someone in before me in the queue. Sat and waited for 30 minutes. It wasn't until I realised who I needed to see that it dawned on me that she had already greeted people at the door, taken them to a desk and then dealt with them. And they were not the person in the queue in front of me! They finished and left while I was still queuing.
