November 2023 by Pipp Wharton
After many attempts to get the leaks and damp repaired, still nothing done. We have now started legal proceedings, as the cost to repair is estimated to run into thousands. This could be in vain as government website shows this company hasn't provided any trading figures for 3 years. Beware if you are thinking of parting with your money with this company.
November 2023 by Lionel Hurt
First reported need for a replacement window (for a conservatory they built for us) on February 16, 2023 and been chasing ever since. Eight messages left and constant promises of them being passed on. On one occasion a member of the team booked an appointment with us and turned up with the wrong sized replacement!! Hopeless.
October 2023 by Duncan Elliot
Ordered an 11 x 7 shed from The Conservatory Centre. It arrived slightly ahead of schedule and was erected next day. It?s appears to be of excellent quality and finish and was very competitively priced.Highly recommended.
September 2023 by Lia Howell
Absolutely terrible after sales. My summerhouse had issues and they have not responded or fixed the issues nor fixed my gate that their workmen had damaged. I've been chasing for nearly 3 years and nothing.
September 2023 by corey fisher
We have just had a conservatory replacement with The Conservatory Centre and we are absolutely over the moon with the new addition to our house!The conservatory it?s self is amazing, designed exactly how we wanted it and is finished to an amazing high quality and standard.From the initial design conversations with Emma & Dermott who really listened to exactly what we wanted, to then meeting with builder, fitter, electrician to survey the build giving us peace of mind that what we were dreaming of could become a reality!All of the team that worked on the build are fantastic, super friendly, and nothing is too much, from Steve the builder having to put up extra walls in our garden to give us an even better finish, to Brandon and his team worked tirelessly in all weather conditions to install the frames, to Steve the plasterer who?s plastering is like silk and finally Scott the electrician who listened to us wanting all the additional lighting and sockets we wanted! Nothing was ever too much for the whole team and they all went above and beyond to give us exactly what we wanted, with Emma in the office making sure everyone stayed on track and on time!Really cannot thank and recommend these guys enough, thank you all for giving us the perfect new room to our house! ??And if you don?t believe me some before and after and attached! If you are thinking of updating an existing space or getting an entirely new space, give them a visit, you won?t be disappointed!
July 2023 by Charlie Liddiard
Only giving 1 star as unable to give 0. I would not recommend this company to my worst enemy. We have been waiting on repairs to our conservatory for over 2 years now and still no end in sight. The worst customer service I have ever experience- I have made around 30 calls to this company had various people come out to ?measure? and ?review? yet still no repairs have been done. I make phone calls, with promises they would ring me back and I still have to chase. AVOID AVOID AVOID.
June 2023 by Edward Potter
Avoid like the plague. The actual conservatories and workmanship are fairly decent, however, their Warranties and after sales service are as trustworthy as leaving Myra Hindley babysitting your kids. Now 10 months down the line after the 1st attempt to get them to come out and fix the leaks in my roof. Repeated emails ignored and attemped phone calls never answered. I did however send 10 emails in the same day which warranted a call back. They apologised for the 7 month delay, told me my roof leak was now priority and asked me to stop sending emails. That was 3 months ago and I've heard nothing since. I have actually now given up. Replaced windows and sealed the roof myself.
October 2021 by Cary Davey
After sales service is very poor. I reported a failed glass unit in my conservatory at the beginning of the year 2021. They ordered the wrong unit at first which took weeks. Re-ordered and was in stock over 5 months ago. Promises of coming out to fit haven't happened. Been into the office several times and keep being promised but nothing happens. For something so simple it's beyond belief!!!!!!
October 2021 by Jackie Barras
Still waiting for the repair to my decking which was trashed when my conservatory was installed repeatedly sent photos accompanied by many phone calls this was pre pandemic to which The Conservatory Centre deny all knowledge have also sent photos of misting on the windows no acknowledgement to that very disappointing update 09.10.21 decided to visit the centre re the decking met by the ever arrogant salesman he has now decided after nearly three years my decking was rotten that?s why they trashed it. If you want good after sales service steer clear of The Conservatory Centre.
February 2021 by John Fuller
Terrible after sales service. Have been trying to get some repairs to conservatory windows cills for a second time. Boards keep lifting away from walls and showing unsightly gaps. I have emailed and made a visit in person to the showroom. The latest contact was mid 2020 and it is now October 2020 and still no response. No stars if that was an option.
February 2021 by [RDT] DaBaby
Beacuse it ttokk way to long
September 2020 by Marjorie Gee
Didn't have what I wanted
October 2018 by rozza rox
No Assitence found.....??
October 2018 by Helen Knight
Helpful chatty
October 2017 by twin m3cha
Great experience from start to finish,knowledgeable person in showroom and build happened on time,conservatory looks great and they left garden tidy,thanks Steve and team
