December 2023 by MAtthew Scott
We visited today after the selection of glasses at the store within Tesco was a bit sparce.The staff were very helpful and friendly.We would also like to say an extra thank you to Sarah who went above and beyond to make sure our son was happy and very well looked after. She is definitely a big asset to your company.
August 2023 by Tad Gil
Very good testing though on talking to sales I did not get any information on deals, promotional sales or the like?
June 2023 by T
Had my first eye test here today. I was really impressed with the process. Everything was explained to me in depth by the optometrist and staff there. The customer service was fantastic. Relaxed professional atmosphere.
June 2023 by Stuart Lavis
I have been using vision express opticians for over 25 years and always get a great welcome every visit . The staff are very professional making me feel very relaxed throughout my visit .
June 2023 by richard chapman
Poor customer service especially when I spent £590 on a pair of glasses. The optician who did my eye test was brilliant.
May 2023 by Tayo Adelaja
Kara was exceptionally helpful today as she was the last time I visited in February
May 2023 by Dawn Hale
Always friendly and helpful, great service. I wouldn't go anywhere else.
February 2023 by Dee Francis
I went to the Tesco store in swindon today absolutly lovely lady very professional great customer service young lady called Shati very happy with the service at Tesco Swindon extra
January 2023 by Michael Cotton
I purchased new spectacles at Vision Express (VE) in Bath in March, but unfortunately broke the ear hooks (temple clips) recently. VE in Swindon told me these spectacles were no longer produced and therefore I should need to insert new lenses at a cost of c.£250-300. VE Bath said the same. This anyway proved impossible. So, despite a very minor break at the joint angle, the spectacles were effectively condemned. I subsequently was able to have them repaired in 3days in Switzerland (where the cost of living is at least twice that in England) for £60.The customer repair service at VE therefore leaves much to be desired, so customers need to beware!
January 2023 by David Escott
Very polite staff and very welcoming staff where happy to advise and be leave in products in store so I would think easy to promote
December 2022 by Alli Drewett
I had a test today with Maqsood he was a very nice understanding man. Maqsood explained everything in detail to me of what was happening and what he was doing, I received excellent service and I thank Maqsood so much for making me feel at ease today. Thank you Maqsood ????
December 2022 by Anesu
Super grateful for Vision Express Swindon town centre colleagues for seeing me this past week at a short notice..Sometimes with short sight and glasses you can?t predict when your prescription will change and it did for me when I didn?t have an appointment booked in.Thank you for seeing me at short notice and now will be going to collect my glasses
November 2022 by Marie Seagrave
Had a really rough appointment at specsavers after we went for medical reason and even tho my son is a child would work out to nearly £200 for a test that turns out he doesn't need and a fortune on lenses and glasses.Walked past vision express and decided to get a 2nd opinion and a lady named Sarah came to help and could see I was confused with everything and she sat me and my son down listened and explained everything and ended up 15 /20 minutes of her time my son is happy with glasses that will help with his epilepsy and issues he?s having at school with lights and screens and cost me £50 Thank you to Sarah and I will be using vision express when my next eye test is due despite using specsavers for many years.Highly recommend
October 2022 by Paul S
Excellent service during eye test. Optometrist explained my eye test results brilliantly in language I understand. The whole eye test process is so much better that years ago and Vision Express are one of the best in my experience.
September 2022 by MrP D
The optician did a fantastic job of the eye test. The actual reception at the store was somewhat less impressive. I arrived 7minutes early for my appointment and was quite curtly told to come back when the store was open. A better service would have been to offer me a seat whilst I wait. I was going to buy some frames, but opted to go elsewhere for this reason.
