August 2023 by Lisa L
I don't like writing bad reviews but I dislike poor customer service and poor quality food more. I ordered crispy duck and when it arrived it was was neither crispy or the right duck meat, they gave me a sliced duck breast! It was fatty and spongy with zero meat, just awful! I am no chef but I know the difference between crispy cooked duck and a microwaved duck breast ! Not what I ordered and to try and make it look authentic they chucked in a random bone ! It all went straight into the bin!To make things worse I tried to contact them twice to explain their mistake and failed to receive a response both times so I am writing this review,I ordered from Welcome Express because they are local to me but I won't be doing this again, we should not have to put up with bad customer service and poor quality food. They are.only getting one star because I can't select zero! Such a disappointment!
August 2023 by U587HClisal
I don't like writing bad reviews but I dislike poor customer service and poor quality food more. I ordered crispy duck and when it arrived it was was neither crispy or the right duck meat, they gave me a sliced duck breast! It was fatty and spongy with zero meat, just awful! I am no chef but I know the difference between crispy cooked duck and a microwaved duck breast ! Not what I ordered and to try and make it look authentic they chucked in a random bone ! It all went straight into the bin! To make things worse I tried to contact them twice to explain their mistake and failed to receive a response both times so I am writing this review, I ordered from Welcome Express because they are local to me but I won't be doing this again, we should not have to put up with bad customer service and poor quality food. They are.only getting one star because I can't select zero! Such a disappointment!
August 2023 by Stuart Batsford
Ordered beef in black bean sauce and special fried rice today look nice when opening it up and putting it on the plate. Did enjoy it until I found a long strand of black hair in my food absolutely disgusting ? will never go there again. There hygiene is not a 5 star. The staff are not the best at customer service either as they only accept cash and can?t pay by card which forced me to go to the cash point what a joke.
June 2023 by Anna Serwecinska
Szechuan chicken had mostly just onion and tasted like sweet and sauer with chili overpowering everything, beef in black bean sauce which is always my favourite was the worst I ever had, just tasteless... Big No!
January 2023 by David Corry
Sorry never again greasy noodles 3 tiny prawns special chow mein couple bits of meat
June 2022 by thomas hynes
Great tasting food always promptFantastic Takeaway
June 2022 by Sharon Davies
Our monthly payday treat. Usual high standard, delivered hot and that includes the chips. Good portion sizes and very tasty. And arrived on time as usual. Highly recommend using Welcome Express. Big ?up. ?
June 2022 by Sylvia Scobie
Nice take away and fair price , great selection of Asian food. I loved my young chow fried rice compared to the other Chinese take away I went.
March 2022 by Hulk Smash
Prices have gone up and Portion sizes have halfed, I recieved 10 prawn crackers in a bag, when they are usually full, chicken chow maine very very greasy with 5 little pieces of chicken, chicken curry was OK can't fault that, spring rolls full of grease, and chicken balls mainly doe.It's up to you if you use this take away, but I would recommend going else where, and get value and quality for your money.
July 2021 by Rachael Wilson
Excellent food. Rapid delivery. No complaints. Recommended
May 2021 by GT111222
This is the first time we tried this Takeaway. The food looks and tastes authentic and traditional. We especially recommend the Singapore Fried Rice Noodles. Very tasty! Will definitely go back for more. A great discovery after a good number of years living in Swindon.
March 2021 by Richard Crump
Very nice. Hot on arrival and tasted delicious. Sweet and sour sauce was perfect. Late delivery tho so not 5 star this time, otherwise it would have been.
September 2020 by Emily Robins
Best Chinese you can get, great food, great service and quick delivery time and the staff are always lovely highly recommend! Especially for their aromatic duck and sweet and sour chicken balls
July 2019 by Pinkles
We order from here on a regular basis for home delivery, we usually order the same or similar dishes, they are always good and a prompt service. When we?ve given other Chinese takeaways a chance they don?t come near to Welcome and we always go back! We did have a problem a few years back and I have to say they were not keen to help or sort the issue out and customer service was poor. That?s hadn?t happened again though.
March 2019 by Roam802824
What a delightful place. Charming owner. We had a great chat whilst food was being prepared. The decor is tasteful and attractive which gave the the impression that the kitchen would be clean and wholesome. The food arrived quickly and it was delicious. I threw a curveball when I asked for vegan and this was really well received, no problem at all I was assured, just make sure my requirements are announced at the time of ordering and they are happy to oblige.
