February 2024 by Sonia Ohlsen (Home Care assistant nurse)
Wide isles and great produce. Everything under one roof. Moderately priced too.
November 2023 by richard hardiman
This has to be the worst supermarket in Trowbridge. The stock levels are always low, the variety is poor and the fresh food aisles are often untidy. I've given the place 3 tries over the last few weeks, looking for different items. It will not be a store I revisit, even if I need a particular item and I am parked nearby.
September 2023 by Rebecca C
Had pretty much nothing I needed. Lots of empty of shelves. Self scan checkouts keep needing staff to re-set them which just seems pointless when it?s meant to be self scan! Probably won?t return as other better superstores across town. Shame as it used to be really good.
September 2023 by Sonia o'driscoll
I came in to use toilet then to shop . Only to be told there are NO toilets. So no shopping or anything done . I?m only in Trowbridge for a week so this is not a concern. Then back to my own that have excellent toilet facilities
September 2023 by Dawn Rea
It's good but Frome Asda to me is better.
September 2023 by Zoe Collins
Had pretty much nothing I needed. Lots of empty of shelves. Self scan checkouts keep needing staff to re-set them which just seems pointless when it?s meant to be self scan! Probably won?t return as other better superstores across town. Shame as it used to be really good.
July 2023 by Rob Lane
Plenty of parking and quiet depending on time of visit
June 2023 by Cotton Pye
Attention: New parking signs are misleading and inconsistent with the parking app. Appealing for the parking notice at the moment. Needless to say we are not ASDA customers anymore.
June 2023 by A C
Really lovely staff. I have to especially praise Liam who has served me on pizza counter. The only downside is pizza counter too often closed and not particularly clean and tidy but the staff make up for it with their cheery helpful demeanour
April 2023 by Zain Neil B Ul Abadin
What a joke Asda is now! Empty shelves whenever I visit it and they are now too expensive than before. Not again! Please go to Aldi few meters away.
April 2023 by Brad Swansborough
All staff fantastic. Kat is so helpful and has a great sense of humour.
January 2023 by L22c Uk
I had to leave one star just to leave a review and that's one too many in my books!!! Why leave a phone number if you don't allow us to speak to anyone? I bought some sticky toffee muffins yesterday afternoon, dated 22 Jan to open them now to find them all FURRY!!! Absolutely disgusting!!!?? What if someone with poor eyesight had bought them? And I can't even speak to anyone at the store to get the rest looked at!!! AVOID!! Plus I don't live near an Asda to take them back!!!?
January 2023 by Dan
This is the third time I have received appauling customer service from this store.I went to Asda specifically to buy a create your own pizza for dinner, as I walk up to the counter I notice the lights are off and I asked a staff member why it was closed and he laughed saying due to lack of staff despite all the ingredients being out. I went to speak to a manager and kindly requested for two pizzas to be made which she said she would arrange, I walked over to the pizza counter as per her request around 5 minutes later the same chap who I just spoke to regarding why the counter was closed starts to serve me, extremely unhappy with an attitude. I say hello and he ignores me, I ask for Woodfired base and he simply replies 'no' , not I'm sorry we haven't got it just no, he then begrudgling makes my pizzas and throws the utensils around, there is now another customer in the queue behind us waiting for a pizza as soon as the chap made my pizzas he turns around to the other customer and simply says we are closed this is disgusting customer service that I have never experienced anywhere else! I tried to call customer services but after 10 minutes on hold I gave up! I would like an email address to take this complaint further as it is completely unacceptable for your staff to have this kind of attitude towards your customers!
December 2022 by Nicola Williams
Horrendous customer service, Sunday 4th December, left a message on my answerphone cancelling my delivery due to staff illnes and I could change to a click and collect but left me no details on how to do this. Called back and got an automated message and then cut off, so used AskAsda which were really difficult to deal with and didn't apologise for the inconvenience. I then collected from the rather unattractive area of the understore parking who took 10 minutes to come out and just walked off, not even a smile and I packed my stuff and when I got home the security lock was on my bottle of alcohol. Spoke to askasda again and once again difficult, no reply to my emails about what happens next, no apology and no refund of delivery fees. Unhappy
December 2022 by David Anku
Very disappointed in parking availability for a 3.5t van. I couldn't get parked so I went to tesco, lots of available parking for vans
