January 2024 by Jacqueline Stacey
Went into Trowbridge branch and saw Terry. He was extremely knowledgable helpful and patient.
October 2023 by Michelle Knight
Just been into carpetright Trowbridge for some advice on getting wooden flooring for our bedroom. Saturday 28/10/2023 at 17:15pm. Appalling attitude, couldn't be bothered told us nobody could give us a quote at our home (we wont give you a quote as we gave you one 3 years ago! Then told us our details wouldnt be on file???)very argumentative and full of attitude. One of them sat on his mobile phone laughing at us as we told him that we were shocked with the service.Obviously couldn't be bothered on a Saturday afternoon. We will take our custom elsewhere, thank you!
October 2023 by I Crux
Chris was an absolute legend. Clear and helpful from start to finish. Great deal and quality products. Thank you
August 2023 by Cheryl Mcwilliam
Chris and Jack have been absolutely brilliant ? ?. Amazing customer service and excellent service. Carpet Right are very fortunate to have such superb employees. I would highly recommend this branch and team.Nothing was too much trouble. Cheryl and Derek McWilliam ??
August 2023 by Doctor Bob
I went to Carpetright with a friend, he wants to put carpet and wooden flooring in his house.The staff were very knowledgeable and friendly.I must admit that I was surprised at the price of carpet nowadays.They also have, end of roll remnants that work out slightly cheaper.
April 2023 by Kath Fry
First class customer from Chris at the Trowbridge branch on Friday. Thanks Chris
April 2023 by Martin Kearley
All the staff there were really helpful and knowledgeable, especially Andy who explained everything about costs and procedure. Really great all around
February 2023 by michael turner
Carpetright Trowbridge. Whole process was easy. Instore Patrick was very helpful in placing our order. The fittings guys done a great job. Although there was a manufacturing issue with the carpet, PATRICK done a great job in resolving for us, keeping us informed and being courteous throughout . PATRICK is a top man and I hope his management team recognise him as a valued employee.
December 2022 by Darren Owen
Chris provided fantastic service couldn't have been any better thank you
October 2022 by Clare Smith
Customer service shocking, go to a local shop
September 2022 by Alice Clay
Do not use carpetright.They messed up my order even though they asked me which way i wanted the pattern to go so it matches my kitchen which is open plan so it now runs the wrong way.I had ordered a thresh hold strip which was ordered 6 weeks in an advance and when they arrived they said there wasnt one in stock. so I rang lots of timed asking when it would be here to be told it hasnt arrived. I then rang again and ask to speak to someone higher up. 3 weeks later they had me a strip the fitter came and fitted it and told me it hadnt even been ordered. For my trouble they said they would give me the gripper and thresh hold strip for free for my next booking. They fitter came and charge me for it all even though it should have be a good will gesture ring carpet right and the manager said I dont remember saying that. Disgusting behaviour and bad customer service. Just pay a bit more and get it done correctly and with better customer service.
August 2022 by Mick Bridewell
Good choice of products as could not purchase required carpets at local store. Arrived early and although they were busy with an unexpected delivery the staff provided very good service and helped with the best choice of underlay. Very satisfied with the carpet, not too difficult to fit myself but could have chosen a cooler day. I would definitely use them again.
July 2022 by jackie ward
A huge thanks to Andy and Russell the carpet fitters that came today. I had my hall, stairs and landing fitted with underlay and carpet. My kitchen and dining room fitted with vynl flooring. These guys are so professional and the work they completed was absolutely outstanding. Well done ?. If you're after top notch service from the sales team and fitters then I can't recommend carpetright highly enough ?
April 2022 by clumsy stitcher
Months ago I bought carpet here was not told that I had to pay the fitters at point of payment. The fitters went back the the store when I asked them to wear masks as attr the time I had two kids under two. When I called the store to find out what the hell was going on I discovered they had lied about what happened and said I had kicked them out. When they came back I heard them say that they needed to convince me bot to complain about them. After they left I discovered that they had broken my bedroom door. I reported this all to the store and more and nothing was done. At the very least I should have gotten a part refund for the broken door but nothing pure crickets. So go somewhere else if you don't want your time wasted and things broken
April 2022 by Thevaky Loganathan
Andrew was very helpful. He went out of his way to give us good information. He stayed after close and did ever what we needed. He was amazing.
