March 2024 by Pam Ebsworth
We were very pleased with the Magnet service of sourcing some additional units from a discontinued line. Thank you to Templar for his exemplary work.
June 2023 by oliver tucker
I would recommend avoiding Magnet based on our recent experience. The quality of the ?physical? kitchen units are high yet this is outweighed by the appalling customer service. They don?t respond to calls/ emails (unless they are taking your money!) and the biggest challenge was if anything is missing it is sent from Darlington. This invariably comes with multiple delays incl. breakdowns, driver error, traffic in Darlington, road works in Trowbridge?.you get the idea.Other kitchen providers have multiple local depots which mean you can get the replacement product quickly and hassle free. This was mentioned by our experienced kitchen fitter at the beginning of the job, in hindsight I should have listened.You will get a good deal from Magnet and the quality is good yet please be aware the lack of customer service and numerous delays counter this.
May 2023 by Alaster Bly
I am writing this review so that other people can avoid what can only be described as a living Nightmare of an experience that we had with Magnet in Trowbridge. The first clue should of been that the consultant who was dealing with my wife kept spelling her name wrong ! the bigger issues followed. We ordered over 20k's worth of appliances and units yet when it came to paying for the kitchen in order to secure our delivery date Magnet lost the transfer of over 20k and incorrectly allocated to a suspense account. They then followed a line of suggesting that the transfer hadn't gone through and requested we pay AGAIN ! this resulted in us having to prove via supplying copies of our accounts that the funds had left us. Eventually after threatening a delay of delivery of our kitchen they found the funds and apologised as their member of staff had made an error on taking the card details. The problems didn't end there ! when the kitchen was delivered the design wasn't workable in one area as they had failed to account for the position of a base unit and it would of left us with a kitchen that's wall unit would of overhung a base unit. The problems didn't stop there. Magnet use a company called ATHENA for quartz work surfaces. My wife had chosen quartz worksurfaces throughout the kitchen. Unknown to us Athena use contractors to fit their worktops so as you can imagine on discovering a major issue with the worktop ATHENA failed to accept responsibility initially blaming MAGNET then their contractors. The error was that one section of the worktops were not fitted square so the 1100 ml gap for our range cooker was in fact 1111 ml at the rear and 1070ml at the front. So for three weeks we had to cook with a oven in the middle of our kitchen whilst ATHENA tried to work out what to do. Almost three months after the kitchen went in yesterday more contractors on behalf of ATHENA/MAGNET arrived and remedied the problem. I will never use MAGNET again nor will I recommend them
April 2023 by Victoria Lowe
Great service and informative friendly staff
November 2022 by Bev Gardner
Helen Burke at Trowbridge Store was most Helpful & very easy to work with.We have today agreed to go ahead with our New Kitchen with Helen at Magnet Trowbridge. Thank you.Mr B Gardner Trowbridge Wiltshire.
November 2022 by Gary Stuart Wicks
Superb service, warm welcome, cracking deals. Perfect
November 2022 by Les Robertson
Nice showroom with friendly, knowledgeable, helpful and unobtrusive staff.
November 2021 by Paul Sharp
Very helpful staff good range help with all aspects of buying a kitchen
November 2021 by James
Really helpful team, great kitchen design service.
November 2020 by Gary Chant
Excellent customer service and good selection of kitchens
November 2020 by Andy Higgins
Very helpful staff and advice
November 2019 by gloretta cain
Staff were Very helpful,Friendly,?Also took time to helped with tension to detail in choosing doors handles and locks. Also very informative. Thank you
November 2019 by Matthew Watts
Mark was very helpful and knowledgeable in kitchen designs with a large screen to easily display your designs.
November 2019 by Geoff Whiffen
Helpful attentive staff, good products
November 2019 by owo mc e
had a mas lil sesh outside 10/10
