March 2024 by Kamil Szkudlarek
Forgoten password
January 2024 by Lisa Norman
shocking service from the shane in o2 in Trowbridge for a start standing and Leaning over the apple display isn't a very good 1st impression!! Also being the manager definitely shouldn't be doing it! I went in to pay off my device plan and get my pac code as going to different provider shane told me he can't do it in store and gave me a number I spoke to someone I know who worked in the store and told them what shane had said they told me they can do it in store as they have the 360 platform which you can do all the stuff customer service can do shocking service and to be lied to by a manager aswell clearly just couldn't be bothered to do his job!!!! Looking at the reviews of this store 9/10 is about shane clearly he is a problem and being the manager he will get the staff to copy him o2 you need to get rid of him!!!!
December 2023 by Corey Millard
Awful customer service, staff talk to you like your are an idiot. Reflects on o2 in general to be honest. Manager was quite rude and very unhelpful, didn't have any concern for my problem. Avoid.
November 2023 by Lewis Smith
shocking service from the staff in o2 especially shane the store manager very rude person how he is a manager is beyond me he should be sacked!! and for the sales assistant rob well lets just say you can tell he has been trained by shane and robs hygiene is nonexistent clearly
November 2023 by MARK MACAULEY
Yesterday, a very helpful young lady, Fatime, helped me by fixing my SIM card and getting it working immediately. Thank you!
September 2023 by Carol Lowe
Staff excellent I am not phone savvy but their Patience and help were outstanding would recommend them if you need help 10 out of 10 thank you
August 2023 by Arabian Pearl
We have formally and legally lodged a complaint this afternoon through the correct channels as they do not adhere to their policies and procedures. Rob was directed by Shane the store manager to speak in his absence without resolution to our legal rights as consumers. We?ve taken this to the senior management team as Rob the store assistant wasn?t aware who the CEO/directors were. We have since found out and contacted them directly about our ordeal this afternoon.Update 11/8/23 : Following our complaint, the investigation found it in our favour that the Trowbridge store were indeed breaching their terms. Next time, listen to your customers. I hope the Trowbridge team learn from their incompetence.
August 2023 by Amy P
We popped in here today as we had issues with paying a bill. We were served by a very rude lady - I have no idea why she chose to work in a customer facing role when she rolls her eyes at customers and speaks to them in a sarcastic and patronising way!She huffed as she told us only the O2 social media pages can help us with this; we had a couple more questions regarding a different matter but again we were told she can?t help us at all and we need to go on the O2 social media page. A colleague then came over to ask her a question, again who was made to feel really small as she spoke to them very rudely.It?s fair enough if a query like ours cannot be dealt with in store but to be treated with disrespect and in such a patronising way is not a great look for the store or O2 in general. They need to do better or get staff to complete customer service training courses!
August 2023 by Molly Turner
We came into store today and we were served by Rob, he went above and beyond for us. He was assisting us whilst also helping other customers and supporting the other staff in store. He dealt with some tricky situations and didn?t let anything phase him or dampen his mood. We truly couldn?t have asked for a better experience, thank you Rob for everything you did for us. You are an asset to the store!
August 2023 by Amelia Banzy
Absolutely do not recommend O2 Trowbridge. We have formally and legally lodged a complaint this afternoon through the correct channels as they do not adhere to their policies and procedures.
July 2023 by Doc Hadebe
I earned much (18,500USD) just yesterday from a right source with the help of mrs Joan Steve broker.
very fast and reliable.
quick cashout.
Contact her to get started..
Dm Email:
[email protected] WhatsApp:+13017502458
June 2023 by A Brimz
To the guy that started to serve me, then ignored me, serving the customer behind me, isn't how you're supposed to treat customers. You embarrassed me and will be losing me as a customer very soon. Awful service!Your links make no sense. Just takes me to your website.Not everyone does social media.
May 2023 by John Smith
Excellent. Helpful staff. Easy to deal with.
April 2023 by Elisia
Excellent customer service. Happy to help with any issue you may have. Very helpful and knowledgeable
February 2023 by Mark Ambridge
Christine my wife recently brought a new mobile phone from the 02 shop on the Shires Trowbridge. Being older we are not to sure on technology. Been back three times now to ask diferent question and each tome the staff have been very patient and very helpful. The customer service have been above and beyond what we expected..
