December 2023 by Gareth Jones
We had a great experience buying a piano from Broughton Pianos, from our initial chat with Glen to the appointment with Thomas. Both were really friendly, knowledgeable and helpful. Thomas spent a long time helping us to choose between the different pianos available. The delivery was also fantastic, with care taken of both the piano and our home. Thanks all - my wife loves the piano and has played it daily since delivery.
December 2023 by Mark K
Excellent service, they really hit the right note in helping us pick a digital piano. Thomas who helped us select the right model was knowledgeable and very helpful.
November 2023 by Mark Ellse
Delightful welcome and service in a place with astonishingly wide range of pianos.It was a digital piano that I wanted. I was advised to by not the most expensive (which I had first considered buying) but a cheaper model, with which I am very pleased.
September 2023 by Rachel Butler
We have just bought a Kawai digital piano from Broughton's, and highly recommend them on their excellent level of customer service. Tom was very patient and knowledgeable, and got the balance right between giving us helpful info, and time to think & play the pianos. The showroom is beautiful and I really enjoyed the whole experience. We are very happy with our purchase.
September 2023 by Dad ffeeff
Lovely service before delivery. Promised free tuning after delivery but this has never materialised despite chasing. This has now been cleared up now due to a misunderstanding. Great service.
August 2023 by JD Watson
I wanted to sell my piano and discovered Broughton Pianos on Google in my area. Chris helped me with the whole process and was very helpful, friendly and made me feel like my piano was going to a great place for a new lease of life! Thankyou for making this an easy process. 100% recommended
August 2023 by Maria Setz
Excellent service. Friendly, knowledgeable and helpful staff. Lovely, polite and reliable delivery guys. And I?m soooo pleased with my piano! Would recommend without hesitation.
June 2023 by Gregor Vidovic
When I rang the showroom, Thomas the sales manager was enthusiastic, full of knowledge and experience and immediately gave me the perfect overview of the available instruments that would meet my requirements. We quickly arranged a visit to the showroom!When I arrived, I was greeted by my name, offered a cup of tea and all the pianos we had discussed where prepared and finely tuned ready for a test run. Thomas asked if I would also like to try the Hailun HG 151 which I had never played before and, wow!, it was love at first sight!Everything about it was perfect, from the harmony and balance to the exceptional richness and quality of the warm tone. The highly responsive action and perfectly weighted keys generated a beautiful sound. Everything pointed to high-quality craftsmanship!I am glad I decided to buy this Hailun grand piano and will cherish this instrument for many years to come!
June 2023 by Dom Morrison
Broughton Pianos are super accomodating, incredibly helpful and will do everything they can to ensure you get the piano you want. I couldn't be happier with the service provided.Thanks Thomas and team!
June 2023 by Emma Ashmore
I would just like to thank the team at Broughton! From our first chat with Tom right through to taking delivery of our new piano the team were exceptional, very helpful, considerate, and very knowledgable. Particular thanks to Tom, what a great ambassador for the company and a skilful musician, amazing!
April 2023 by Paul Honey
I?ve been on the look out for a particular model of Yamaha grand piano for some time now. I booked in an appointment with Thomas the other week and the whole process from start to finish couldn?t have been smoother. Delivery was little over a week and there was no problem taking my upright in part exchange. Thomas was extremely helpful, there was no high pressure sales pitch and Emails etc were swiftly replied to. The delivery guys also did a great job. All in all a great experience and I?m delighted with the C3 that now takes pride of place in the living room!
April 2023 by Debra Grant
We have been nothing but impressed by the team at Broughton pianos. From the moment we walked through the doors we knew we were in safe hands. Everything was explained in a calm, knowledgeable way. No hype. We were looking for our first baby grand and the team took into account our budget and helped us select a piano which will take our son to conservatoire level playing (which is his current goal). We did go a bit over budget, though not because of sales pressure; it was because of the clear explanations so we understood why it was better long term to invest a little more at the outset.We had travelled some distance and choosing the perfect piano takes a long time, so we asked if there was anywhere nearby where we could grab a bite to eat and discuss our options. One of the team recommended a local pub (The Robin Hood) and even phoned to book us a table. The food was excellent and the staff were friendly so we highly recommend the place if you?re spending a day at the showroom. Book in advance on a weekend. It?s popular!The retro-added silent feature on the acoustic piano (who knew this was even possible?) is a game-changer for my husband, who runs his business from home. Now if he?s on a conference call he can simply ask our son to switch to silent for a while and his practice is not interrupted. Well worth the extra outlay..The piano was ready for delivery earlier than the promised date. The two delivery guys were super efficient, polite and friendly. They were so quick, and they even polished it beautifully before leaving. They removed our old piano too.Honestly, I cannot recommend the Broughton Pianos team highly enough.
February 2023 by Carolyn King
We have had first class customer service from Broughton Pianos and Thomas could not have been more helpful. With his excellent breadth of knowledge and beautiful piano demonstrations my husband and I selected a lovely white digital clavinova which is perfect for our needs in a very contemporary town house. It was installed today and the complete set up took less than an hour. We have spoken to Thomas and visited Broughton Pianos several times and with his help we know we have selected the perfect piano for us. I would highly recommend anyone who is considering buying a piano to visit their showroom?.they have a wonderful selection of all types both acoustic and digital.
February 2023 by Carol
At Broughton Pianos, Thomas Taaffe, Sales Manager, provided a very high and exceptional personal advice service regarding my choice of purchasing a new piano, which was so very much appreciated. I was not made to feel hurried in any way.I am immensely pleased with my new KAWAI piano - I now seem to spend more time playing the piano than ever before, owing to the beautiful tone of the keys when played, also the piano itself is a work of art for any room.I strongly recommend Broughton Pianos to anyone considering buying a new piano.
February 2023 by Darren Evans
Excellent service, very helpful staff always willing to help you find the piano of your choice. Both Ian, and Tom will give you their time and expert knowledge, in helping you find what you need. Delivery, drivers are proffesional and punctual and polite. If you are looking to purchase a piano, this company I would recommend visiting.
