March 2024 by Sadie Veil
Great gym lots of apparatus but unfortunately get broken a lot, lots of space just wish they?d turn the AC up as you can never feel it.
March 2024 by Maryann Davies
Every time I have visited the leisure centre and had a query, Angie on the 'new registration desk' has always been extremely helpful. She always goes out of her way to resolve and issues and is always professional and courteous. Well done Angie you are credit to your company
March 2024 by Amy Lynes
Would be get 5 star but I really do think they should have a a spa/sauna membership that way you could visit more often without paying full price every time.
March 2024 by Mr J
Would be a 5 star if you could just have a spa member ship as for some people works out expensive other than that it's great
March 2024 by Emma Wilkinson
Had a girls day out spa experience. Came on a Saturday so cudnt have access to the pool until afternoon. Isn't much in the spa itself so was bored.Was very short staffed so all drinks had to be served in take out cups in the cafe and staff were running between reception and cafe.
March 2024 by Nicholas Hatton
I love going swimming at Bromsgrove Sport and Leisure Centre. The lane swimming sessions are really well organised and everyone is really laid back and friendly. I also enjoy using the gym, there is a good range of equipment and a good atmosphere for training.Training at Bromsgrove Sport and Leisure Centre has allowed me to get back into competitive swimming for the first time in over 20 years. I have entered three masters competitions so far and I feel fit enough to be able to beat the times that I made as a teenager!
January 2024 by Matt Tipping
Thurs 11th Jan.. Currently on attempt 7 at contacting the venue and leaving voicemails.. no call back yet .. trying to book in swimming for 4pm.. app & website locked me out.. says call for help.. no one home.. the saga continues... calling again in another hour..
December 2023 by bearedpumba9887
The negative review isn?t directed at any staff or individuals working out of the building or working within the facilities , but to find out more I?ve had over 700 taken out my account from everyone active even thought I?ve cancelled my membership and direct debit is shocking , I?ve spoken to the new manager who assured me it would be sorted and refunded by the end of November but to then check my account to any other payment was taken in December
December 2023 by Louis Bondie
Constantly shocked by how rude Karin is. I?ve yet to have a pleasant experience when dealing with her. Cannot believe she is front of house. Ignores you, makes you feel like an inconvenience - would rather complain at her colleagues than give you any support or attention. Bless the other members of staff - all very sweet, laid-back and helpful.
December 2023 by Margaret Stewart
Excellent facilities, pleasant and helpful staff and a lovely calm atmosphere in the changing rooms band pool
November 2023 by kane duffy
Stage 3 swimming is ridiculous, 8 or more kids in a tiny area, 3 strokes and there at the other end of the area, no wonder development is so slow here.Also pool has been very cold lately.The app to monitor process is absolutely useless.
October 2023 by Michelle Wade
Attended for Yoga session with Rachel. Fab instructor
August 2023 by Danielle Aldred
If your looking for swim lessons for your kids don?t bother the teacher my son had (Jane) had no patience at all and is so rude and made my son cry he lost the confidence but now goes somewhere else her teaching is poor she don?t have the patience or skills to correct the learning and over crowding lessons just not worth it glad I found some where more suited for my boy. She?s so rude and unprofessional
August 2023 by Black Country Comedy
SHAMBLES, POORLY RUN, OVERCROWDED, INCOMPETENT RUDE STAFF, NO LEADERSHIP!NO STAR REVIEW!This centre is beyond dreadful and unfortunately it is down to poor staff and management.Avoid swimming lessons for your child. They are overcrowded and the so called swimming teachers are unprofessional, uninterested and completely inexperienced. One teacher in particular spends lessons shouting negativity at the children advising them of their faults constantly, what they are doing wrong and generally making them miserable.Completely wrong when dealing with 6-7 year olds who need a positive influence. There is no encouragement, no guidance and no real professional teaching. The teachers are mostly centre staff that have done a basic course, so the centre can overcrowd the lessons and rake in the cash.Something also needs to be said about the staff who man the front desks, many of which are incompetent and there seems to be a running theme with rudeness. When you approach the reception desk you are mostly met with ignorance and avoidance of any form of basic enquiry.If you are thinking of joining this gym, also be wary of the membership team which is managed abysmally.Again, like swimming classes many of the staff have received insufficient training and in turn they do not explain the terms of membership to you or how anything works. If you raise any issue you will be met with defiance and a complete lack of understanding. The lady who thinks she runs membership is dreadful. Probably the worst display of customer service at a so called management level I have ever seen. Previously I have witnessed how she dealt with a complaint which was completely dismissive, defensive and rude. The customer left looking extremely upset and from the looks of it the manager was pretty pleased with herself which is a disgrace.Whoever runs this gym needs to be mindful of the staff who are the front face of this centre because it is ruining your reputation, losing you customers and income.The gym has no passion, no drive and no positivity which is a shame because it should be a hub for the local community. Everything a centre like this should be, it is not!As a result, I will like many others not be using the facilities again.EVERYONE ACTIVE should go on undercover boss and I am sure it would be an eye opener. If this was my business or franchise I would be extremely concerned. I would be sacking a number of people immediately and investing in training of those who want to be there.Final FYI for the cleaning team - the last changing cubicle on the left hand side of the Mens changing rooms has had someones snot wiped on the tiled wall now for the past 5 weeks!
August 2023 by Emma Fletcher
I agree with many others Angie on membership team is vile, i left there in tears last year after just wanting to change my direct debit she kept sending me the rejoin link instead and after i complained suddenly sent the direct debit link. when i went to talk her i was met with a negative attitude and many remarks that she didn?t have time for me and hadn?t had her lunch, i was about to say well I will go to my class and you can have your lunch and she was rude again. The other lady tried to help me but she appeared again and was rude again so i left and never went back. Still waiting for management to apologise.
