January 2024 by Ellie Bradley
I was doing my weekly shop today and felt unwell with chest pain. I was struggling to load my shopping at the checkout and the till operator kindly finished packing my bags for me. I sat down in the pharmacy and one of the staff there asked if I was OK so I explained that I thought it was acid reflux. Another assistant, Clare, asked about my symptoms, called the First Aider, Sam. They got me some Gaviscon which I took and in a short time felt a little better.Clare then walked with me to my car and loaded my shopping in the boot.I'm 72 and not in the best of health; these two lovely staff members Clare and Sam, really looked after me and were so caring and kind.I hope they read this as I just want to say thank you ?12/01/24
December 2023 by Lynne Glazzard
Appalling service,Booked in for a flu jab the day previously, took time off work (busiest time of the year!) to be told there was no pharmacist present.No explanation or reason why I was booked in then? only after pursuing, I was told VERY grudgingly it was ?human error ? and was given (in my opinion) a very insincere apology. Awful!
August 2023 by Terry Alma Price
This has got to be the worst run pharmacy in Bromsgrove, the place is a shambles, 4 staff behind the counter all tripping over each other, but nobody serving, they gave me totally the wrong product, it was only when I got back to the car and translated the German label I realized, they did refund me, but no apology and I had to stand in a 10 minute que twice, complete waste of my time, they seen very low on stock and even the prescription service looked rubbish, the customer in front of me had to come back as some of his medication was missing, they did find it but again, he had to que up twice, safe to say I'm going to stick to Boots in the future who did have what I wanted and the price was right.
May 2023 by natalie h
Theres always a massive queue. I stood and waited for 35 minutes yesterday with a bored 2 year old and a baby only to be told they didnt have my prescription. Now I'm trying to call to see if they have it today before going down there abd waiting again but I can only get through to an automated line where the pre recorded message is saying the wait time to speak to someone is currently 60 minutes!
April 2023 by Lisa Wilson
Terrible service. Lose medication, give you someone else?s prescription and then call you a liar when you complain. Truly awful staff, rude and arrogant.
April 2023 by James Clarke
It takes a special kind of insouciance to let 5 people wait for tens of minutes in a queue whilst 4 of you (staff on duty) potter ineffectively behind the counter. I wish l had listened to the voice in my head that told me that previous futile visits would once again be repeated. Just like Lloyd's in New Street this pharmacy is not just badly run; slow service, frequent stock outages and disorganised, it is a waste of your time. Do yourself a favour and go elsewhere. These guys are a shower....
April 2023 by Val Clarke
Terrible service. Don't answer phone - it goes to fax!! So hubbie went in, waited 20 mins, couldn't find prescription initially then eventually found it and it was not in stock. Avoid. Knights have better service and stock levels!
February 2023 by jackie pugh
Never answer the phone to check prescription has been put up
November 2022 by Aleksandra Skrzypczak
Says open til 8pm but already shut at 7.30pm, useless
October 2022 by glen halford
So many staff filling the isles hard to actually shop.
December 2021 by Sophie Hamilton
Pharmacy was ridiculous no one serving took 20 minutes because the same woman serving was trying to find the prescriptions whilst 4 other staff were in the back room
July 2020 by Richard Berry
Very friendly service.