March 2024 by Rupen Nagar
I received some conflicting information after I'd booked my holiday with another TUI agent. I spoke to Mia, she was patient, helpful and really friendly. She contacted the relevant department and kept me updated on the progress.In addition to the above, she gave me some great tips and advice on my forthcoming holiday!
March 2024 by Sinead McQuillan
I had to make some changes to my booking - including assistance at the airport and Mia was so helpful it really was a great help. She kept me updated throughout the process.
February 2024 by Faith Haughey
Mia from the Bromsgrove High St. Branch was brilliant in store and when booking our holiday over the phone. She gave us lots of clear advice about the hotels and destination.
February 2024 by Bernard Slater
This TUI Holiday Shop demonstrates all you would expect from a business that we would expect from a service that is totally customer focused.
February 2024 by Taylor Floyd
The team at TUI Bromsgrove are extremely helpful! Especially Zoe who will answer my 100 questions that I ask, and provide suggestions and recommendations for things that are always spot on! I have booked a few holidays with Zoe now and I?ve had the most amazing time at the places she?s recommended to me! She goes above and beyond, her customer service is amazing! Thankyou Zoe
February 2024 by Taylor Floyd
The Staff at this store are extremely helpful and very friendly. Thank you Zoe for helping me book my Holiday to Spain in March.
February 2024 by ROBERT Clubley
Tried to book a holiday to Majorca on the internet but it kept loosing the luggage. Went into TIU Bromsgrove and spoke to Zoe who came up with the same problem. Undeterred, she persevered until it was sorted and the holiday booked. I have booked so many holidays on the internet over the last few years that I had forgot how helpful it can be talking face to face with an agent. Thanks Zoe, you are a star, 5 infact.
February 2024 by Stephen Oldhams
Been using Tui Bromsgrove since 2017, never had a bad service from there.This year Jess helped us sort our summer break, matched the internet price as well.The staff are always helpful and very pleasant.
February 2024 by Claire Bond
We were looking to book our first holiday away for almost 10 years!Mia was brilliant, we had so many questions and didn't quite know what we were looking for.Mia helped throughout our visit and offered brilliant advice and insight.We are delighted to have booked and it's thanks to Mia and the Team that we are now looking forward to a family holiday.Thank you so much!
February 2024 by Sharon Bateman
Great service again from TUI Bromsgrove. Another holiday booked again with Shellys help and a lovely coffee made by Zoe. Thank you.
February 2024 by Mike Hood
We were very happy with our experience at the Bromsgrove store this morning booking our holiday to the agean gems Mia was brilliant!- incredibly helpful and friendly. We were able to look at all options quickly and efficiently
February 2024 by Vickie
Excellent. The service I received from Mia was exceptional. She listened to what I wanted and was kind and caring making sure everything was correct. I will certainly use this store next time.
February 2024 by keith turner
We went into the Bromsgrove shop today to pay the balance on our forthcoming holiday to Greece, we also wanted to enquire about a January 2025 holiday to Mexico, In relation to the winter holiday we needed detailed advice in relation to my mobility and disability issues. Mia was excellent, she gave my wife and I excellent advice and we booked for the January 2025 holiday to Mexico and paid for the Greek holiday which will be in June of this year. I am grateful to Mia and as the Mexico holiday will be our 5th with TUI in recent years then to say I am impressed with TUI generally is an understatement. Thank you TUI
February 2024 by David Williams
Zoe was very helpful in booking our holiday. She was very knowledgeable & efficient. Nothing was too much trouble
February 2024 by Claire Carr
Mia recently booked a group holiday for us, and was extremely helpful and patient. Great service thank you.