February 2024 by David Leech
Great experience Ali was polite, very helpful, knew all your products very well, advised us on sofa's & carpets, ensured we got the best deals. A massive thank you to Ali.
January 2024 by caroline morse
Pressured to book for delivery, arrived with a dirty mark and a broken headrest. 2 months in the fabric is started to pill. They have been out and replaced the broken part and cleaned the mark but refuse to accept that the fabric is a problem. Said i would be compensated for the fact we have had a bad start but nothing materialised. Won?t buy from them again and will recommend the same to friends.
January 2024 by Paul Hutchin
Good service, staff knew their products
December 2023 by Barbara Arch
Large showroom but didn't have what I wanted
October 2023 by Tina gundry
Aaliyah/Ali has been more than helpful, sorting an upgrade for us as well, very friendly and filled us with confidence about the store and its products, other members of staff also helpfand friendly, great quality items
June 2023 by Sarah D.
Was looking for new furniture not entirely sure what my husband & I wanted as we only have a small space. Instead of buying the first thing we saw we wanted to think it over and make sure we bought the right thing.A lovely lady Aaliyah took the ideas we had and our personal needs and showed us around, answered any questions we had and was very helpful and polite.My husband and I decided to go away and think over our options since we had a better idea. After returning several weeks later Aaliyah was again on shift. Very welcoming to see us back and polite. Such a friendly, helpful, chatty person was very glad she that she was in store to get the commission of the two, 2 seaters we ended up buying. Very patient even though the store was closing we didn't feel rushed or nothing. Had a chance to speak with Rich, another sales assistant who I might add was also very polite, chatty, and friendly. He gave us a chuckle as I believe he may of thought he was a bird, walking around the store flapping his arms cause of the heat. Great bunch of people, Great customer service, very helpful and very friendly.First time buying large furniture in a while and didn't feel pressured by staff to purchase. Wish all companies were like this! Very excited and looking forward to our new furniture. Will definitely be shopping there again in the future and recommending the shop to family who are looking for a new 3 piece.Aaliyah definitely needs a promotion or a pay rise read several reviews with people praising her customer service.
June 2023 by Helen Tew
Served by a lovely girl called Allie who nothing was to much trouble for her
April 2023 by Damien Bridge
Brought 2 reclining sofas in 2021. I know I?m no light weight (19 stone) but didn?t expect two of the recliners to be bent and twisting within two years. SCS 5 year plan says structure isn?t covered. Wouldn?t buy this poor quality again or from a retailer who has no interest in supporting products or customers. Think two stars is generous but wanted to show that I?m not a professional complainer.
April 2023 by Darren Rivers
Brought 2 reclining sofas in 2021. I know I?m no light weight (19 stone) but didn?t expect two of the recliners to be bent and twisting within two years. SCS 5 year plan says structure isn?t covered. Wouldn?t buy this poor quality again or from a retailer who has no interest in supporting products or customers. Think two stars is generous but wanted to show that I?m not a professional complainer.
February 2023 by Bernie Mclaughlin
Went to buy sum lino we got a quote at £630.00 woman come out to check measurements it went up to £744.00Went back to shop now the sale was on we should have saved £90.00 that should have bought it down to £535.00 from what we wear first toldBut after the sale it went up to £657.00When we get fed up with it all we said we would not bother with it only to be told we won't get it any cheaper any wear elseAnd that was the floor managerWe are happy to pay moor for people that can add up and not be rude will not be backWe went up and down to shop 3 times just a waste of petrol you need to re tetrain your floor managerMrs mclaughlin
November 2022 by Rebecca Pitt
Went too look for a new sofa,had lots in store,the staff were helpful,not pushy,let you wonder round at your own pace and sit and try out the sofas, did not feel pressured or hard sell.found one we liked.
November 2022 by Monique Farlow
Went in found what we liked, paid all done in half hour thought we would be all afternoon going to different places
October 2022 by J D
Shocking customer serviceSalesman was rude, arrogant and unprofessional. Also needs lessons if how to speak and treat women by the looks.Not good when you're looking to spend hundreds
October 2022 by Emma Carroll
Rude disgusting behaviour. Presuming you can't afford the prices when have the money to pay in full and cash. Do not judge a book by it's cover
August 2022 by ross chaplin
Staff made no effort to interact or help at all just stood and stared like you shouldn't be in the shop.