March 2024 by Jack Davies
For a corporate booking, one room for two people, they have a hidden additional fee for the second person; they charge double! That is, if the room booking is £80, they charge another £80 per night per person even though they are in the same room. So if you make such a booking, expect them to spring that on you when you come to check-in or check-out. Feels a lot like a scam.The Abbey Great Malvern are much more reasonable.
March 2024 by Keith Hills
My wife and I came here last Friday for dinner and overnight stay to celebrate her birthday and our anniversary. What a good choice we made! Such a charming, friendly and welcoming hotel in a gorgeous location with superb views over the surrounding countryside. Our room was clean, cosy and very comfortable (with a bed, bowl and treats for our dog too!).What made our short stay truly special though was the dinner - absolutely superb in every aspect. We had the 3 course special menu and it was worth every penny and every course was perfectly cooked and stylishly presented.We'll definitely return and with luck have better weather so we can also enjoy the wonderful walks in the Malverns to be had directly from the hotel.
March 2024 by Sue B
We had a very bad experience with hotel.Very poor customer service and management. I would NEVER book this hotel again and would NOT recommend.
March 2024 by gary earp
My wife and I went today for a 3 course lunch for her birthday. We?ve been a couple of times before and today didn?t disappoint. It was just out of this world. The location is stunning with beautiful views across the Severn Valley. It?s always a classy experience. The food is just to die for (catering for all tastes and requirements) and the service is top class. Thanks to Rachel who looked after us attentively. I?m not one for photographing my food, but I enclose a couple of the desserts and little birthday treat. Very highly recommended, thanks guys x
February 2024 by Ceri Hammuda
Absolutely stunning, can't rate it enough it. The food was devine and service was impeccable. Honestly if you get the opportunity go, you won't regret itRooms: Beautiful, everything you could need and spotlessly clean. The bed was so comfortable, I haven't slept that well in a long time.Nearby activities: Right in the Malvern Hills, lots of beautiful walks.Food & drinks: Insanely good food, loved everything I had.
February 2024 by Ayush Garg
Came just for the Sunday lunch and was not disappointed at all. Every course was very tastefully crafted and the desserts were on the money! Definitely worth the drive from Birmingham and back. The views from the restaurant on a sunny day are great!
February 2024 by janice marson
Surprise family meal for my husbands birthday.The whole experience from beginning to end was fabulousFood was amazing, delicious and beautifully presented.Hopefully it won't be to long before we return.
February 2024 by Lydia
Everything about our stay was 10/10. Lovely room, amazing views, the staff were great. Our dinner was one of the nicest meals we have had! :)
December 2023 by Jan Monkley-Poole
Had set menu lunch with friends.Service was very good and food was hot and well presented. Taste wise it was okay but I was a bit disappointed but considering the price I guess it was value for money.The view from the restaurant is fabulous and that makes it worth the visit. We will go back and try the tasting menu. If you want a reasonably priced lunch it's worth considering but there are other pkaces that offer a wider choice but are more expensive.
December 2023 by Far Pelito
This establishment has become a caricature of itself. If you love the idea of the place and are blind to the let-downs you will blissfully believe you have enjoyed a life-enhancing experience and excellent value. For those with appreciation of reality quality and value are twin problems. The food inhabits a nether world where ingredients and flavour are strangers and the portion size and cost is an obvious joke. The customer could be forgiven for imagining hearing the chef's evil sniggering at the "emperors new trousers" jest he has successfully delivered once again confident that the view outside has worked its powerful diverting magic. Expect the headline price to be merely a launching pad for higher atmospheres fuelled by "extras". Service is warm veering often to cold depending on the staff member but overall is good. The location would be spectacular when some trees and shrubs are removed especially for times of leafiness. But pick the right angle and you can see "forever". Well as far as Bredon Hill on a clear day if you blinker away the 3 Counties Showground's regular gaudiness and the trailer park beyond. Having said that it is Worcestershire's Severn Valley so can't be that bad. CITW is a curate's egg that should be fatter and more generous and one I will avoid cracking open again.
December 2023 by jono Gurney
Delicious food, exquisitely presented and attentive, discreet service.
December 2023 by Sarah Hayfield
Booked a champagne afternoon tea for my mums birthday and was bitterly disappointed. No atmosphere whatsoever and the quality and selection of the afternoon tea was very poor and not at all value for money. We were a party of three ladies not big portion eaters at all but even we were shocked at the little amount of finger sandwiches approximately 3 Lipitor fingers each! We asked if it would be possible to have a few more and were told that was the allocated amount!! And that the chefs had gone on their break. She did in all fairness come back a few minutes later with four more fingers! The fillings were the cheapest possible ingredients, one a cheap salmon pate, (at the price we paid per head I would have expected smoked salmon) one egg mayo and the other some horrible cheese and onion sandwich filing. The sweet / cake selection was dreadful and very uninspiring, the scones were as dry as a bone and tasteless, the shot glass of panna cotta was curdled and runny, there was a little dish each of what looked and tasted like a blob of Nutella chocolate paste with a Shrewsbury biscuit stuck in it! The only decent thing was a tiny little individual carrot cakes. The leaf tea was weak. The glass of champagne was good, nice and cold and nice flutes. I can honestly say this was the worst afternoon tea selection I?ve ever had in terms of quality and value for money, and it felt even more disappointing because it was my mums birthday. We certainly won?t be rushing back!
October 2023 by Mathew Teague
On the 3rd of October 2023 my wife had booked lunch for us at The Cottage in the Wood and I was blown away. The view was nothing but stunning!The staff were friendly and the manager seemed very knowledgeable about what wine should go with our five course tasting menu. All the menu items (not just the five course) seemed very nice but as it was my birthday we went with the five course tasting.Each and every dish was great! The food was top of the line and we both couldn?t have asked for better tasting food. For the price of £55 each we thought it was great value after tasting the food.We can?t comment on staying at the hotel but they are the only hotel approved my employer Cisco so it must be good.For dining we really recommend going to The Cottage in the Wood when visiting Malvern!Food & drinks: Amazing food and drink
October 2023 by John Dunn
Location on side of the malvern hills excellent.Dining room quite pleasant if you like grey.Service good until 15-00 pm when staff were busy serving afternoon teas.Food :- Bread excellent, starters very good( artichokes), sweet good (apple cake)Pity about the main course (beef).The meat was good but the parsnips was hard and there was not enough potatoes to tell if good or bad and the whole meal was let down by being lukewarm.Walkability: Malvern hills on your door step
October 2023 by Alan Westoby
Enjoyed a lovely relaxed anniversary meal with a wonderful view. The service was excellent, especially Calem who was very attentive. Booked a room so we could enjoy a drink, however although the room was nice with a lovely view and well appointed I didn't think it represented the best value for money compared with other similar hotels.
