March 2024 by Mex Wee
Again delay or lost parcels I have to order in store to be dropped to me and now order it?s lost and work can?t be done ?. Not good for my business
December 2023 by Samer Kamal
Scammed by B&Q verified sellersI have been scammed by B&Q verified sellers, I bought TV unit through B&Q website and I have realized that it comes from one of their verified sellers who is actually selling them on Amazon for almost half price. B&Q customer service is the worst CS I have ever dealt with, they are not trained, have no information and not showing any intention to help you. I was unable to hear or talk to them in one instance because of the the other people in the background sounding like the person was talking from a bar with people laughing madly and talking very loud in the backgroundLong story short the seller didn't accept to make a price match and replied with stupid answers that sometimes websites have glitches and the prices can look cheaper which is 100% a lie as the price was the same for at least 1 month on Amazon and still half price till nowB&Q did not take any responsibility or offer any help and said to speak to the seller who of course didn't do anything and seems they just play the role of intermediates to take a commission of sales with no responsibilities towards the customerTook the decision not to buy anything again from those scammers
December 2023 by Philip Haines
Quick in and out ,knowing where required item is located in store.Only downside to store is the lack of person attended check outs..
October 2023 by Lynne Glazzard
Superb customer service from Gary (Redditch store) yesterday.So knowledgeable and helpful to get our paint just right ?
September 2023 by Kevin Price
Like a medium sized store, not the best most thourough stocked but OK for a drop in to see if they have what you need.
September 2023 by Gill Guest
Helpful staff, got everything we needed good prices
September 2023 by Robert Clark
No staff to ?help you find or point you in the right direction when I found them they were in a group talking I asked for socket set and was told aisle 25 this was the the electrical section I gave up what has happened to good customer service
September 2023 by Lee Hod
bought a kitchen a few years back went in store 2 weeks before delivery to check all parts that was cleared to be delivered were present and going to arrive "ALL good they said its there and you will see it in 2 weeks" great of i go rip out my kitchen cooker the whole lot . delivery came more than half the stuff was missing including the cooker i brought which they later said they sold it lol.it took 3 months to get all parts that was promised that fateful day the cooker was last and to top it of there design was 400mm out as they used the wrong connection point for a corner unit .im not the only one either there are loads of ppl like me some even worse . google it .once they get your money they dont care about you or there staff because them poor souls have to deal with it with tied hands SHAME.1 star is 5 stars to many for sure.
September 2023 by Louise O'Sullivan
B&Q used to have plenty of staff, generally older but extremely clued up on DIY, was a great formula that worked for customers.Now there are barely any staff, loads of items missing off the shelf and the wait time to get someone to help is too long.Finally got what I wanted. Went to the till to pay. The member of staff just pointed at the scanner and said pick that up and scan it to pay and then proceeded to walk off.There is no customer service here anymore. I left my item at the till and just walked out. I?m not giving my money to a company that couldn?t care less about their customers.Off to find an independent to buy from.
August 2023 by Eren Can Ozfirat
You can find lots of stuffs over there however not the specific ones which you want.
August 2023 by Martin Dawes
Bought pu sealer great range and cheaper than toolstation etc
August 2023 by Roger Evans
Staff helpful got exactly what I needed very pleased
August 2023 by Tony Boyce
Typical B+Q --a large well lit clean store the staff busy stocking shelves but always approachable for information--there is plenty of parking ideally next to an Asda store so whilst getting bits for the house or garden of which there's a variety paints tools lighting wall paper in fact you think of it they seem to stock it even for your garden and this is another store angling on self service at the cash out-- as there was only one staff member serving at the time of my visit about 1:30pm on a tuesday--and then into ASDA for your food next door -- yes I found it a better laid out store than some of their other ones?
July 2023 by jeffy t
Don't get here for a early delivery don't get touched till after 9.00am
July 2023 by Andrew Jacques
Went in for a drill, and came out with laminate flooring and paint ?. Needed help with both and everyone was brilliant. Great honest advice. Felt like I met the whole team, shout out to Stoo, Simon, and Gary.
